Ashley Martin
Dearing,GA
Summary
Dynamic leader with a proven track record at Starbucks, enhancing customer satisfaction and streamlining operations. Excelled in staff training, fostering a cohesive team environment, and implementing cost-saving strategies. Skilled in cash handling and creative problem-solving, achieving significant improvements in service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Shift Leader
Starbucks
09.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader
Chick-fil-A
04.2021 - 09.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Bakery Manager
Ingles Grocery Store
09.2019 - 04.2021
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Assistant Manager
O'Reilly Auto Parts
04.2018 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Accounts Payable/Receivables Specialist
Jim Hudson Toyota
05.2017 - 01.2018
- Increased on-time payments by developing and implementing effective collection strategies for overdue invoices.
- Improved cash flow management with timely invoicing and diligent follow-up on outstanding balances.
- Established strong relationships with vendors and clients, fostering trust that led to increased collaboration in resolving finance-related issues.
- Reduced errors in accounts receivable by consistently reconciling customer accounts and promptly addressing discrepancies.
Education
No Degree - Fashion And Retail Management
Art Institute of Charleston
Charleston, SCBachelor of Science - Accounting
Western Governors University
Utah12.2027
High School Diploma -
Dutch Fork High School
Irmo, SC06-2011
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Strong verbal and written communication
- Creative Problem-Solving
- Staff education and training
- Goal Setting and Tracking
- Inventory Counts
- Customer Service Management
Timeline
Shift Leader
Starbucks
09.2022 - 05.2023
Shift Leader
Chick-fil-A
04.2021 - 09.2022
Bakery Manager
Ingles Grocery Store
09.2019 - 04.2021
Assistant Manager
O'Reilly Auto Parts
04.2018 - 02.2019
Accounts Payable/Receivables Specialist
Jim Hudson Toyota
05.2017 - 01.2018
No Degree - Fashion And Retail Management
Art Institute of Charleston
Bachelor of Science - Accounting
Western Governors University
High School Diploma -
Dutch Fork High School