Ashley Martin
Atascocita
Summary
Strategic and results-driven higher education leader with 15+ years of progressive experience in student services, advising, and student engagement within a multi-campus community college system. Proven ability to lead cross-functional student support areas, implement data-informed retention strategies, and enhance the overall student experience. Experienced in supervising staff, developing programs, managing operations, and collaborating with institutional stakeholders to drive student success, persistence, and completion.
Overview
19
19
years of professional experience
Work History
Advising Manger-Student Development
Houston Community College
Houston
02.2019 - Current
- Lead development and implementation of student success strategies focused on retention, persistence, and completion.
- Provide leadership and oversight of advising operations, supervising a team of advisors to ensure high-quality, student-centered services.
- Collaborate with Counseling, Student Life, Enrollment Services, and Career Services to enhance the overall student experience and streamline support services.
- Utilize student data and institutional metrics to identify at-risk populations and implement targeted interventions.
- Develop and implement advising policies, procedures, and service delivery models aligned with institutional goals.
- Train, coach, and evaluate staff; foster a culture of accountability, collaboration, and continuous improvement.
- Support and contribute to campus-wide initiatives including orientation, advising campaigns, and student engagement programming.
- Contribute to operational planning, including resource coordination, program implementation, and service optimization.
Sr. Advisor/Academic Advisor/Case Management
Houston Community College
Houston
02.2013 - 02.2019
- Delivered comprehensive academic advising using a case management model to support student retention and completion.
- Monitored student progress and conducted proactive outreach to improve retention outcomes.
- Coordinated early alert interventions and retention-focused programming to proactively address student needs and support retention efforts.
- Collaborated with faculty and departments to enhance student engagement initiatives and academic success programs, driving improved student outcomes.
- Mentored and trained new advisors, fostering team development and ensuring consistent service delivery.
- Served in a leadership capacity in the absence of management, supporting daily operations and team coordination.
Advisor/Certifying Official-Veteran Affairs
Houston Community College
Houston
11.2012 - 02.2013
- Resolved complex financial and enrollment issues for students utilizing military benefits, enhancing their educational experience.
- Managed VA student benefits processing to ensure compliance with federal regulations and support veteran students.
- Supported recruitment and retention efforts for veteran student populations to foster a more inclusive academic environment.
Student Service Assistant-Student Life Assistant
Houston Community College
Houston
02.2009 - 11.2012
- Coordinated campus-wide student engagement programs and leadership initiatives to enhance student participation and community building.
- Managed budgets, reporting, and program assessment for student activities, ensuring effective allocation of resources and program effectiveness.
- Supported development of student organizations and leadership programming to foster student growth and leadership skills.
Manager, District Training Manager
Check into Cash
08.2007 - 01.2009
- Managed operations and staff training across multiple locations to enhance team performance.
- Led employee development initiatives to foster compliance with company standards and support staff growth.
- Managed daily operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices.
- Oversaw compliance with company policies and regulatory standards.
Education
Doctor of Education -
Texas Southern University
Houston, TX05-2023
Master of Arts Degree - Counseling
Prairie View A & M University
Prairie View, TX05-2012
Bachelor of Liberal Arts -
University of Houston-Downtown
Houston, TX05-2011
Associate of Arts -
Houston Community College
Houston, TX12-2010
Skills
- Enrollment & Advising Operations
- Student Success & Retention
- New Student Initiatives
- Program Development & Assessment
- Strategic Planning
- Data-Informed Decision Making
- Regulatory Compliance
- Budget & Operational Oversight
- Leadership & Staff Supervision
- Cross-Functional Collaboration
- Student Engagement & Campus Life
Affiliations
- National Association Advising Association
- Texas Academic Advising Network
- American Association for Women in Community Colleges
- Texas Alliance of Black School Educators
- Achieving the Dream
References
Available upon request
Community Service
- Ronald McDonald Houston-volunteer
- Donate Life Texas-volunteer
- HAULYP-Houston Urban League for Young Professionals
Awards
- COPP-College Office Professional Program
- CLP-College Leadership Program
- Academic Advising Constelado Award
Professional Development
- PeopleSoft & Student Information Systems
- Strategic Planning & Performance Management
- Academic Advising & Student Success Training
- Advisor Dashboard / Who’s Next / CRM Systems
- Leadership & Student Engagement Institutes
Timeline
Advising Manger-Student Development
Houston Community College
02.2019 - Current
Sr. Advisor/Academic Advisor/Case Management
Houston Community College
02.2013 - 02.2019
Advisor/Certifying Official-Veteran Affairs
Houston Community College
11.2012 - 02.2013
Student Service Assistant-Student Life Assistant
Houston Community College
02.2009 - 11.2012
Manager, District Training Manager
Check into Cash
08.2007 - 01.2009
Doctor of Education -
Texas Southern University
Master of Arts Degree - Counseling
Prairie View A & M University
Bachelor of Liberal Arts -
University of Houston-Downtown
Associate of Arts -
Houston Community College