Ashley Martinez
Marina,CA
Summary
Natural leader with exceptional skills and dedication. Goal driven and ready to take on challenging, growth-oriented roles and responsibilities. Always motivated to learn, grow and excel in any position. Offering 13 successful years in management and supervisory roles.
Overview
13
13
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
11.2022 - Current
- Improved branch efficiency by streamlining operations and implementing new processes.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions.
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
Bank Teller/Customer Service
Wells Fargo
11.2016 - 11.2022
- Developed new tellers
- Coached and provided feed back/One on One observations
- Risk Compliant
- Order supplies for branch
- Educated customers on use of banking website and mobile apps.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Audited fellow teller currency to contribute to dual-control procedures.
Bartender/Server
Marina Club Casino
02.2020 - 04.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Assistant Manager
Famous Footwear
03.2013 - 01.2017
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Department Lead
Kohls Department Store
08.2012 - 09.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Delegated tasks on a Daily bases
Crew Leader
Wendys
01.2011 - 03.2013
- Coached employees in time management and proper ways to complete job duties.
- Worked in team environment to maintain high levels of productivity.
- Monitored team members to verify work quality and address concerns.
- Developed new team members
- Enhanced team efficiency and multitasking abilities by effectively providing feedback
Education
High School Diploma -
Granite Hills High School
Porterville, CA06.2012
Skills
- Executive Leadership/Leadership skills
- Performance Feedback
- Employee Coaching and Motivation
- Delegation
- People management
- Time management
- Relationship building
- Interpersonal skills
- Teamwork
- Problem solving
- Self-motivation
- Attention to detail
Timeline
Branch Operations Manager
Wells Fargo
11.2022 - Current
Bartender/Server
Marina Club Casino
02.2020 - 04.2021
Bank Teller/Customer Service
Wells Fargo
11.2016 - 11.2022
Assistant Manager
Famous Footwear
03.2013 - 01.2017
Department Lead
Kohls Department Store
08.2012 - 09.2014
Crew Leader
Wendys
01.2011 - 03.2013
High School Diploma -
Granite Hills High School