Ashley Martinez

Carrier Relations

Arcbest

August 2022-Present

40 Hours/Week Full-time

Non-federal/$40,000

• Improved carrier relations by maintaining consistent communication and addressing concerns promptly.
• Developed strong relationships with carriers, ensuring reliable transportation services for shipments.
• Managed relationships with carriers, ensuring timely delivery of goods and compliance with contractual agreements.
• Resolved contract disputes, maintaining positive relationships with carriers and customers.
• Collaborated closely with vetting and Government sites to ensure all potential carriers are complaint with DOT/FMCSA.
• Currently the only employ overseeing all Mexico carriers setups, contracts, billing.
• Current experience with CTPAT, NAFTA, FMCSA, DOT, etc.

Accounts Specialist

CFI

June 2014-August 2022

40 Hours/Week Full-time

Non-federal/$38,000

• Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
• Managed all loading and secured items in trucks to avoid damage to parcels during delivery.

Traffic Clerk

April 2012-April 2014

40 Hours/Week Full-time

Non-federal/$15,000

• Contributed to ongoing process improvement initiatives aimed at enhancing overall operational efficiency within the traffic department.
• Coordinated cross-functional efforts between sales, customer service, accounting departments to address any issues that could impact timely delivery of products.
• Supported company growth by efficiently scaling traffic operations to accommodate increased order volumes without sacrificing quality or timeliness of service delivery.
• Resolved shipping discrepancies swiftly, ensuring prompt resolution and minimal disruptions to operations.
• Leveraged strong communication skills for effective coordination with carriers, drivers, vendors, and customers.

Sales Associate

Justice
November 2011-April 2012
30-40 Hours/Week Full-time
Non-federal/$4,800

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.