Ashley Martinez
Whittier,CA
Summary
Enthusiastic Cast Member known for high productivity and efficiency in task completion. Possess specialized skills in customer service, communication, and problem-solving. Excel in teamwork, adaptability, and empathy, ensuring exceptional guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cast Member
Disneyland Park
Anaheim, CA
03.2024 - Current
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Assisted guests with questions and concerns while providing exceptional customer service.
- Provided accurate show times and ticket information to guests.
- Monitored guest behavior to ensure safety protocols were followed throughout the facility.
- Operated audio and visual equipment for presentations during special events.
- Managed crowd control during peak times to maintain orderliness in the facility.
- Collaborated with colleagues to ensure efficient operations throughout shifts.
- Inspected tickets before admission was granted to verify authenticity.
- Interacted with guests to entertain and create fun atmosphere.
- Maintained costume by laundering regularly and followed set appearance requirements.
Crew Member
McDonald's
Whittier, CA
06.2022 - 01.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Associate of Science - Criminal Justice
Fullerton College
Fullerton, CASkills
- Sales proficiency
- Exceptional communication
- Adaptable
- Language proficiency
- Quick-learning
- Brand representation
- Technical aptitude
Languages
Spanish
Native/ Bilingual
Certification
- First Aid
- CPR
Affiliations
- Youth Soccer Coach
- Soccer Referee
Timeline
Cast Member
Disneyland Park
03.2024 - Current
Crew Member
McDonald's
06.2022 - 01.2023
Associate of Science - Criminal Justice
Fullerton College