Kevin Garcia
Kissimmee
Summary
Proficient in delivering exceptional customer service through effective communication and problem resolution skills. Managed payment processing accurately using POS systems while maintaining inventory of beverage items and ensuring compliance with age verification regulations. Developed strong working relationships with colleagues to foster a collaborative atmosphere that enhances guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cast Member
The Walt Disney Company
Lake Buena Vista
08.2024 - Current
- Performed daily operational tasks such as cash handling, stocking merchandise, and cleaning the theater.
- Managed crowd control during peak times to maintain orderliness in the facility.
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Assisted guests with questions and concerns while providing exceptional customer service.
- Collaborated with colleagues to ensure efficient operations throughout shifts.
- Processed payments from customers accurately and efficiently using POS systems.
- Maintained costume by laundering regularly and followed set appearance requirements.
- Interacted with guests to entertain and create fun atmosphere.
Bartender / Server
Studio Movie Grill
11.2022 - 10.2024
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Attended regular training sessions to stay updated on new products or trends.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Performed opening and closing duties including restocking supplies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Delivered food orders promptly and courteously.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Lifeguard
Six Flags White Water
Marietta
04.2022 - 04.2022
- Provided assistance to swimmers of varying skill levels.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Monitored swimmers to ensure safety in the pool area.
- Performed regular cleaning and maintenance of pool equipment.
- Enforced all safety regulations and posted rules for patrons.
- Responded quickly to medical emergencies in the pool area.
- Educated patrons about safe swimming practices through public announcements.
- Assisted with orientation sessions for new lifeguards in training.
- Prepared detailed incident reports following accidents or other incidents.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Performed emergency rescues when necessary.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Used training and medical supplies to examine injured people and administer first aid.
- Watched over swimmers to respond quickly to distress situations.
Education
Bachelor of Arts - Interior Architecture
University of Central Florida
Orlando, FL05-2028
Skills
- Customer service
- Time management
- Team collaboration
- Language proficiency
- Performance skills
- Sales proficiency
- Licensed Food/beverage/Alcohol handler
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Certified Food and beverage handler
Handling Alcohol
Timeline
Cast Member
The Walt Disney Company
08.2024 - Current
Bartender / Server
Studio Movie Grill
11.2022 - 10.2024
Lifeguard
Six Flags White Water
04.2022 - 04.2022
Bachelor of Arts - Interior Architecture
University of Central Florida