Ashley M Martinez

• Audited insurance documentation to ensure adherence to the company's compliance standards.
• Assisted vendors with instructional support and troubleshooting for the company's billing portal.
• Facilitated resolution of invoice-related conflicts with vendors.
• Conducted thorough research and evaluation to identify and source potential vendors, ensuring they met our clients' specific needs and requirements.

• Resolved product and consumer complaints with strong communication skills.
• Coordinated with customers and business accounts on backorders, inventory, and special orders.
• Tracked customer orders to ensure timely delivery and meet lead times.

Aetrex

• Successfully managed client interactions for Reckitt Benckiser, an established British multinational enterprise.
• Provided guidance on appropriate use of clients' over-the-counter medications.
• Documented adverse events and communicated detailed information to drug safety officers for regulatory reporting.

• Followed up with customers and retail buyers on shipping statuses and expedited orders.
• Coordinated with vendors on backorder availability, inventory, and special orders.
• Mentored team members to support their growth and advancement within the company.