Ashley Massie
Slaton,TX
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Tech Trainer
H and R Cleaning
03.2024 - 07.2025
- Performed house checks after cleaning tech has finished job, to ensure the clean was correct and nothing missed
- Keep track of schedules, updating customers on arrival of cleaning techs.
- Speaking with customers if any problems occur in house during time of cleaning.
- Providing cleaning tech with supplies either forgot or found out needed in addition to the clean.
- Replaced defective components or parts as needed.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Conducted preventive maintenance procedures according to established schedules.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Completed scheduled appointments on time to drive quality service.
Parts Sales Specialist
KMC Forklift
02.2024 - 02.2025
- Participated in regular staff meetings, sharing insights into market trends and presenting ideas for continuous improvement initiatives within the department.
- Played a pivotal role in the successful completion of numerous large-scale projects by coordinating efforts across multiple departments, ensuring timely delivery of essential parts and supplies.
- Recognized as a top performer within the organization due to consistently exceeding sales targets and maintaining high levels of customer satisfaction.
- Conducted thorough research to accurately answer technical inquiries from customers and colleagues alike.
- Assisted customers in troubleshooting issues, offering solutions that led to repeat business and referrals.
- Provided exceptional customer service, consistently receiving positive feedback from clients and management.
- Collaborated with service department to identify opportunities for upselling and cross-selling parts.
- Increased customer satisfaction by providing expert advice on parts selection and application.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Creating invoices for work done in shop/ field work
- Speaking with vendors to receive updated prices and ordering/shipping parts for customers.
Parts Manager
Auto Zone Auto Parts
10.2014 - 03.2024
- Monitored stock levels regularly to avoid backorders or shortages.
- Analyzed pricing trends to optimize cost savings.
- Resolved customer inquiries related to part availability or quality issues.
- Trained new staff members on proper parts handling techniques.
- Inspected returned parts for damage before restocking shelves.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Generated weekly sales reports detailing product demand patterns.
- Created reports to track inventory usage and performance metrics.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Assisted in developing a system for tracking special orders.
- Collaborated with other departments to ensure timely deliveries.
- Prepared documents for ordering parts, supplies, and equipment.
- Conducted monthly audits of inventory control systems.
- Conducted regular inventory audits to ensure accuracy of stock levels.
- Investigated discrepancies between physical inventories and records.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Implemented inventory control systems to track parts usage and reduce waste.
- Managed employee schedules and daily assignments.
- Created work crew schedules and delegated assignments.
- Trained and monitored employees to teach daily tasks and improve performance.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Frenship High School
05-2007
Skills
- Quality control
- Preventive maintenance
- Inventory management
- Parts ordering
- Customer service
- Team building
- Employee training
- Problem solving
- Time management
- Communication skills
- Safety protocols
- Schedule coordination
- Data analysis
- Information tracking
- Power Tools and Equipment
- Maintenance and repair
- Customer interaction
- Written/Verbal communication
- Works Well Under Pressure
- Loading and unloading
- Operation Monitoring
- Performance improvement
- Attention to detail
- Multitasking and organization
- Problem-solving
- Deadline oriented
- Equipment operation
- Work Planning and Prioritization
- Tech-Savvy
- Verbal and written communication
- Heavy lifting
- Team Training
- User training
- Critical thinking
- Staff education and training
- Relationship building
Timeline
Tech Trainer
H and R Cleaning
03.2024 - 07.2025
Parts Sales Specialist
KMC Forklift
02.2024 - 02.2025
Parts Manager
Auto Zone Auto Parts
10.2014 - 03.2024
High School Diploma -
Frenship High School
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