Angela Brooks
Slaton,TX
Summary
Accomplished Wine Steward and Retail Merchandiser with a proven track record at English Newsom Cellars, enhancing business through expert wine knowledge and upselling strategies. Demonstrated leadership in training teams and improving customer satisfaction. Skilled in creating engaging shopping experiences and resolving technical issues, showcasing a blend of hard and soft skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Wine Steward and Demostrator
English Newsom Cellars
11.2022 - Current
- Set up wine tastings to bring in business and promote special offerings.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Answered customers' questions, recommended items, and recorded order information.
Retail Merchandiser
SPAR, Inc.
06.2024 - 10.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Arranged consistent shelves, bins, and racks at multiple locations by following established planograms.
Mobile Sales and Service Representative
AT&T Mobility
04.2022 - 09.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
Advanced Technical Support Representative
AT&T Mobility
10.2011 - 04.2022
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Used ticketing systems to manage and process support actions and requests.
Lead Cashier
Goodwill Industry
11.2007 - 09.2008
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Maintained stock to meet expected customer demand.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Associate of Arts - Business Administration
South Plains College
Levelland, TX05-1995
Skills
- Upselling strategies
- Wine Knowledge
- Wine service
- Sales closing
- Product and service knowledge
- Drawer balancing
- Liquor regulations and compliance
- Advanced troubleshooting
- Operating systems
- Application support
- Technical issues analysis
- Customer service expert
- In-store support
- Plan-o-gram creation
- Store layout design
- Interior and exterior displays
Certification
Certified Medical Office Specialist
Certified Medical Transcriptionist
TABC Certified
Timeline
Retail Merchandiser
SPAR, Inc.
06.2024 - 10.2024
Wine Steward and Demostrator
English Newsom Cellars
11.2022 - Current
Mobile Sales and Service Representative
AT&T Mobility
04.2022 - 09.2024
Advanced Technical Support Representative
AT&T Mobility
10.2011 - 04.2022
Lead Cashier
Goodwill Industry
11.2007 - 09.2008
Certified Medical Office Specialist
Certified Medical Transcriptionist
TABC Certified
Associate of Arts - Business Administration
South Plains College
Similar Profiles
Madison LibbyMadison Libby
Winery Worker at English Newsom CellarsWinery Worker at English Newsom Cellars
Zachary DavisZachary Davis
Durable Goods Coordinator at Newsom Eye And Laser CenterDurable Goods Coordinator at Newsom Eye And Laser Center
Toni WilliamsToni Williams
Human Resources Specialist at Newsom Eye And Laser CenterHuman Resources Specialist at Newsom Eye And Laser Center