Ashley McClellan
Simi Valley,CA
Summary
Accomplished Supervisor of Operations at PGLO Inc., adept in team leadership and logistics management. Excelled in enhancing customer satisfaction and streamlining workflow, achieving significant productivity gains. Proven track record in coaching, mentoring, and driving team performance, with a keen focus on quality assurance and effective conflict resolution.
Overview
16
16
years of professional experience
Work History
Supervisor of Operations
PGLO Inc.
Simi Valley, CA
09.2019 - 01.2025
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Inventory Specialist
Jyve Corp
California
06.2016 - 07.2019
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Customer Service Manager
Walmart
Simi Valley, CA
08.2008 - 12.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Santa Susana High School
Simi Valley, CASkills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Quality assurance
- Workflow optimization
- Coaching and mentoring
- Recruitment and hiring
- Program planning
- Verbal and written communication
- Safety procedures
- Performance evaluation
- Logistics management
Timeline
Supervisor of Operations
PGLO Inc.
09.2019 - 01.2025
Inventory Specialist
Jyve Corp
06.2016 - 07.2019
Customer Service Manager
Walmart
08.2008 - 12.2012
Santa Susana High School