ASHLEY MCDONALD
Provo,UT
Summary
Attentive and passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to assisting others. Bringing top-notch multitasking, organizational and conflict management skills. Past experience in supportive care, conflict management, and problem solving.
An educational path in Psychology has allowed for further development of these skills.
Overview
6
6
years of professional experience
Work History
Financial Aid Assistant
Utah Valley University-Financial Aid & Scholarships
07.2023 - Current
- Performed wide-ranging administrative, financial and service-related functions.
- Provided one-on-one counseling sessions for students seeking guidance on managing their educational expenses effectively.
- Maintained detailed records of all financial aid transactions, ensuring accuracy and compliance with regulations.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Front Desk Receptionist
Thompson Audiology
02.2022 - 12.2022
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained confidentiality of sensitive data to protect customer and business information.
Women's Clothing
Marshall's
11.2021 - 02.2022
- Assisted in maintaining clean, organized retail environment for optimal shopping experience.
Associate
Plato's Closet
08.2021 - 11.2021
- Managed returns, exchanges and refunds in accordance with store policy.
Call Center Representative
Progrexion
03.2021 - 07.2021
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Community Protected Direct Support Professional
Kittitas Interactive Management
08.2020 - 01.2021
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Dairy Associate
Walmart
03.2020 - 07.2020
- Cleaned, organized, stocked, and replenished merchandise presentations.
Online Grocery Associate
Walmart
03.2019 - 09.2019
- Assisted in training new Online Grocery Associates. And served customers with friendly support.
Deli Associate
Walmart
09.2018 - 03.2019
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Demonstrated strong multitasking abilities.
Delivery Driver
Pizza Hut
09.2018 - 10.2018
Crew Member
Taco Bell
03.2018 - 08.2018
Education
Bachelor of Psychology - Psychology
Utah Valley University
Orem, UT05.2025
Some College (No Degree) - Secondary Education
Brigham Young University Idaho
Rexburg, IDHigh School Diploma -
West Valley High School
Yakima06.2018
Skills
- Policy Knowledge
- File Maintenance
- Database Management
- Student Advising
- Team Collaboration
- Scheduling and calendar management
- Strategic Planning
- Staff Training
- Behavioral Management
- Crisis Management
References
References available upon request
Timeline
Financial Aid Assistant
Utah Valley University-Financial Aid & Scholarships
07.2023 - Current
Front Desk Receptionist
Thompson Audiology
02.2022 - 12.2022
Women's Clothing
Marshall's
11.2021 - 02.2022
Associate
Plato's Closet
08.2021 - 11.2021
Call Center Representative
Progrexion
03.2021 - 07.2021
Community Protected Direct Support Professional
Kittitas Interactive Management
08.2020 - 01.2021
Dairy Associate
Walmart
03.2020 - 07.2020
Online Grocery Associate
Walmart
03.2019 - 09.2019
Deli Associate
Walmart
09.2018 - 03.2019
Delivery Driver
Pizza Hut
09.2018 - 10.2018
Crew Member
Taco Bell
03.2018 - 08.2018
Bachelor of Psychology - Psychology
Utah Valley University
Some College (No Degree) - Secondary Education
Brigham Young University Idaho
High School Diploma -
West Valley High School
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