Galilea Flores-Lopez
Flagstaff,AZ
Summary
Dynamic leader and effective communicator with proficiency in English and Spanish, supervising and training of student workers at NAU Office of Scholarships and Financial Aid. Achieved significant improvements in professional communication and streamlined financial aid processes, resulting in great operational efficiency. Demonstrated strong analytical problem-solving skills that fostered positive outcomes in scholarship administration and student support.
Overview
6
6
years of professional experience
Work History
Scholarships Financial Aid Advisor
NAU Office of Scholarships and Financial Aid
Flagstaff, AZ
10.2022 - Current
- Help with ScholarshipUniverse, overseeing the NAU General application process, and resolving errors that students may have issues with.
- Assisted with any questions or concerns from volunteers who are reviewing NAU General applications.
- I promoted ScholarshipUniverse across campus and organized a scholarship application event for students in the First-Generation Program.
- Assist with organizing the Tribal Financial Needs Analysis tracking document, and communicate to students regarding their document if there are issues.
- Complete a financial needs analysis for various tribes, and assist with communication to the tribes if there are issues or concerns with the needs analysis.
- Help with awarding tribal scholarships, and assist with contacting tribes if there are issues or concerns with funds that may need to be returned, or applying them to other charges, working with the Student and Departmental Account Services office.
- Assist the Office of Indigenous Student Success with questions or more information to help Indigenous students with scholarships and financial aid.
- Assist and communicate with the Dorrance Scholarship Program scholars regarding their concerns, and communicate accurately with the representatives from the program about awarding.
- Hire, supervise, and train scholarship student workers, providing mentorship and support with questions and concerns, making sure that they are improving and learning new skills.
- I attended BASECamp for student employment to learn and develop new skills on how to navigate, supervise, support, and provide student workers with resources to help with work, school, and personal development.
- Help with completing financial aid verification forms for Gates Millennium, Vermont Student Assistance Corporation, California Student Aid Commission - Chafee Grant, and Gear Up Wyoming.
- Help take the scholarship and financial aid walk-ins and appointments for Spanish-speaking students and/or families.
Scholarships Student Worker
NAU Office of Scholarships and Financial Aid
Flagstaff, AZ
10.2019 - 10.2022
- Provide information to students concerning their financial aid and scholarships.
- Helped the tribal aid liaison with sorting and organizing the tracking spreadsheet for financial needs analysis requests.
- I communicated with tribal students regarding their needs analysis to determine if there were any missing requirements for our processing.
- Assisted the private donor liaison with processing return requests and reaching out to the donors about a student's scholarship.
- Helped with tabling for Discovery NAU events for prospective students, speaking about financial aid, scholarships, and other aid resources.
- Communicate with students, parents, or private donors through Salesforce, and via email, to help with scholarship inquiries.
- Help in the processing and awarding of scholarships to students.
- Assisted with hiring and training new scholarship student workers, ensuring that they understood and learned the different processes related to scholarships.
- Work with Microsoft Office applications, Salesforce, PeopleSoft, and OnBase daily.
NAU Campus Organizer
Arizona Students’ Association
Flagstaff, AZ
01.2021 - 04.2021
- Promoted and advocated for higher education, and social issues.
- We had weekly meetings to work around student debt.
- Recruited students to be a part of the on-campus organization.
- Built relationships with faculty and other student organizations.
- Represented the organization at conferences or public speaking engagements.
- Connected individuals with relevant community resources.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
NAU Student Fellow
Arizona Students’ Association
Flagstaff, AZ
02.2020 - 11.2020
- Helped with tabling for Arizona Students' Association events.
- I attended city hall meetings to advocate for students.
- Promoted voting around the Northern Arizona University campus.
- Advocated for higher education and social issues.
- Plan events for the club on campus.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Researched current legislation affecting the organization's objectives.
Student Volunteer
Be A Leader Foundation
Phoenix, AZ
09.2018 - 11.2020
- Attend monthly meetings to promote the college program.
- Mentored high school students on how to navigate higher education.
- Assisted students with college applications, scholarships, and/or FAFSA.
- Guided in preparing for the ACT and/or SAT.
- Worked with other student volunteers to set up and break down meetings.
- We debriefed with our college mentors afterward to go over what we learned while mentoring.
Program Support Specialist
Girl Scouts Arizona Cactus-Pine Council
Phoenix, AZ
05.2019 - 08.2019
- Assisted and/or co-led different programs for each age group.
- Worked with kindergarteners to eighth-grade students.
- Copied and filed paperwork for new Girl Scouts.
- Helped host events such as promoting and information booths for the GSYES program.
- I answered and called schools and/or parents regarding the program.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assisted with administrative tasks such as ordering supplies or managing inventory.
- Developed events and programs considering participants' needs, abilities, and interests.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Bachelor of Science, Bachelor of Arts - Major in Biology, Major in Spanish, Minor in Chemistry, Psychology, and Latin American Studies
Northern Arizona University
Flagstaff, AZ12.2022
Skills
- Professional communication skills
- Effective leader
- Team player
- Bilingual Communication: English and Spanish
- Analytical Problem Solving
- Positive attitude
- Experienced with Microsoft Office Suite
- Supervising student workers
- Training experience
References
Esther V. Cuellar
Director of Financial Aid and Veterans Services, Coconino Community College
Email: esther.cuellar@coconino.edu
Timeline
Scholarships Financial Aid Advisor
NAU Office of Scholarships and Financial Aid
10.2022 - Current
NAU Campus Organizer
Arizona Students’ Association
01.2021 - 04.2021
NAU Student Fellow
Arizona Students’ Association
02.2020 - 11.2020
Scholarships Student Worker
NAU Office of Scholarships and Financial Aid
10.2019 - 10.2022
Program Support Specialist
Girl Scouts Arizona Cactus-Pine Council
05.2019 - 08.2019
Student Volunteer
Be A Leader Foundation
09.2018 - 11.2020
Bachelor of Science, Bachelor of Arts - Major in Biology, Major in Spanish, Minor in Chemistry, Psychology, and Latin American Studies
Northern Arizona University
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