Ashley McGlone
ShopRite
Wantagh,NY
7
years of professional experience
Dedicated professional with expertise in customer service and team management. Skilled in training, conflict resolution, and time management, consistently contributing to a positive work environment.
Work History
Swim Instructor
2 Years- Instructed swim lessons for various age groups, adapting techniques to individual learning styles.
- Assessed student progress regularly, providing constructive feedback to enhance skills and confidence.
- Collaborated with team members to create engaging lesson plans that promote water safety awareness.
- Mentored children and created a safe and comfortable environment.
- Adapted teaching techniques to different learning styles.
Cashier
2 Years 3 Months- Maintained organized cash register area and ensured cleanliness
- Assisted customers with kindness and help.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
2 Years 11 Months- Worked with customers and assisted them with product selections and issues to better their shopping experiences.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Manager
1 Year 8 Months- Supervised daily operations, ensuring compliance with safety and cleanliness standards.
- Trained and mentored staff on best practices for customer service and cashier assistance.
- Developed managerial skills by allocating the employees and cashiers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma
High School Diploma
Skills
Customer service
Team leadership
Time management
Trained in hair coloring
Color application
Positive attitude
Timeline
Manager
ShopRite
02.2025 - CurrentRead More
Customer Service Representative
ShopRite
11.2023 - CurrentRead More
Cashier
ShopRite
08.2021 - 11.2023Read More
Swim Instructor
Saf-T-Swim
09.2019 - 09.2021Read More
General Douglas MacArthur
High School Diploma
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Nassau BOCES GC Tech
High School Diploma
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