Ashley McGraw
Bend,OR
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Partnership Account Manager
National University
05.2022 - Current
- Evaluated client needs and developed tailored solutions for critical teaching shortages and teacher upskilling to increase positive customer ratings
- Developed annual account objectives and formalized client communications for communication of goals and plans for 5 County Office of Education accounts
- Generated new business in K12 market through marketing initiatives, strategic plans, and established relationships with key decision-makers
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Represented company and promoted products at conferences and industry events to increase B2B connections and B2C lead generation
Strategic Account Specialist
National University
10.2020 - 05.2022
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor via warm and cold communication
- Attended and reported out in management meetings for monthly enrollment starts and retention
- Assisted with call analysis and call coaching for Enrollment Sales Specialists by collecting and analyzing data on outbound dials, talk time, communications, and referrals
- Managed trainings on best practices for Enrollment Sales Specialists
Sales and Marketing Specialist
National University
10.2019 - 10.2020
- Implemented marketing strategies to generate leads and increase sales revenue
- Recorded accurate and efficient records in customer database
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Completed outbound and inbound phone sessions with prospective and enrolled clients while documenting phone interactions on RightNow and CRM
Case Manager
United Cerebral Palsy
07.2019 - 10.2019
- Developed and implemented comprehensive case management plans to address client needs and goals
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Assisted clients with navigating social and physical components of college classes to gain access to valuable resources
- Monitored clients' progress and tracked client services to provide crisis interventions
Dining Experience Manager
UCSD
03.2017 - 07.2019
- Onboarded, oriented, scheduled, and supervised 125+ student food service employees
- Developed task-specific weekly leadership trainings for dining floor leads
- Organized and managed direction of food production, front-of-the-house customer service, and communication between student staff and upper management career staff
- Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Education
Master of Public Health - Health Administration
National University
La Jolla, CA01.2022
Bachelor of Arts - Sociology
University of California - San Diego
La Jolla, CA06.2019
Bachelor of Science - Public Health
University of California - San Diego
La Jolla, CA06.2019
Skills
- Strategic Planning
- Account Management
- Staff Management
- Business Negotiation
- Outbound Telephone Marketing
- CRM Software
- Database Management
- Lead Generation Campaigns
Timeline
Partnership Account Manager
National University
05.2022 - Current
Strategic Account Specialist
National University
10.2020 - 05.2022
Sales and Marketing Specialist
National University
10.2019 - 10.2020
Case Manager
United Cerebral Palsy
07.2019 - 10.2019
Dining Experience Manager
UCSD
03.2017 - 07.2019
Master of Public Health - Health Administration
National University
Bachelor of Arts - Sociology
University of California - San Diego
Bachelor of Science - Public Health
University of California - San Diego