Val Zegers
Green Bay,WI
Summary
Self-motivated human services professional brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
15
15
years of professional experience
Work History
Partnership Account Manager
Muscular Dystrophy Association
03.2024 - Current
- Responsible for the client list of fire departments and established revenue goals to be met on a monthly, quarterly and annual basis
- Regular and relevant communication to stakeholders to foster and enhance working relationships
- Continuously exploring initiatives to develop client opportunities
- Responsible for day-to-day management of all client account management, client reviews and timely follow-up
Family & Clinical Support Specialist
Muscular Dystrophy Association
02.2022 - Current
- Develop and maintain outreach to clients through multiple mediums: cold-calling, and email campaigns
- Work with executives to create strategic campaigns tailored to different populations and organizations
- Work closely with MDA's Care Center and share information with Resource Specialists to ensure families have access to support and services
- Maintain internal databases with new registration, tracking work production on appropriate and Salesforce platforms
- Support families and individuals in their MDA Care Center experience from diagnosis to end of life care
Domestic/International Adoption Supervisor
Holt International
06.2019 - 02.2022
- As the Domestic and International adoption supervisor I was in charge of supervising a staff of six and responsible for ensuring the staff met workflow, budgetary, and training objectives
- I was also responsible for overseeing the program budget and recruiting and training new adoptive families
- I was also responsible for performing case consultations and reviewing case records
Birth Parent Adoption Counselor/Adoption Supervisor
Lutheran Social Services
08.2009 - 05.2019
- As the birth parent adoption counselor I was responsible for assessing and completion of home studies, conducting informational meetings or one-on-one meetings to potential adoptive families
- Responsibilities also included coordinating dossier submissions for international adoptions, providing community outreach presentations, home inspections for licensing, and international travel for inter-country outreach
- Upon becoming the Adoption supervisor I became responsible for quarterly/annual reports, program budgeting, ensuring DCF compliance, and case record reviews and consultation
Education
Bachelor - Social Work
University of Wisconsin-Milwaukee
05.2006
Skills
- Salesforce
- Microsoft Office Suite
- Customer Service
- Research
- Creative Problem Solving
- Cold Calling
- Liasoning
- Recruiting
- Patient Education
- Communication
Volunteer Experience
- N.E.E.D TEAM, Northeast WI, 05/01/08, Present
Timeline
Partnership Account Manager
Muscular Dystrophy Association
03.2024 - Current
Family & Clinical Support Specialist
Muscular Dystrophy Association
02.2022 - Current
Domestic/International Adoption Supervisor
Holt International
06.2019 - 02.2022
Birth Parent Adoption Counselor/Adoption Supervisor
Lutheran Social Services
08.2009 - 05.2019
Bachelor - Social Work
University of Wisconsin-Milwaukee
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