Ashley McRae
Nederland,TX
Summary
Strongly motivated, team-work oriented, responsible, and detail driven. Significant experience in customer service, sales, and comprehension of numbers. Passionate and professionally adept in handling multiple forms of transactions dealing with money and looking to leverage knowledge, continuously grow professionally, and provide stability as a company representative.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Envoy Airlines
Beaumont, TX
05.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Cashier
HEB Grocery Store
Port Arthur, TX
05.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Server/Bartender
Walk-Ons Sports Bistreaux
Port Arthur, TX
01.2021 - 11.2023
- Mixed and served alcoholic and non-alcoholic beverages to customers
- Checked and validated customers’ identification to uphold company policies and federal regulations
- Monitored customers’ intake and prohibited sale of alcohol to intoxicated guests
- Collected money from customers and processed card payments; opened and closed bar tabs
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Used extensive knowledge of beer, wine and alcohol to make informed recommendations to customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Education
Bachelor Of Engineering - Chemical Engineering
Lamar University
Beaumont, TXHigh School Diploma -
Nederland High School
Nederland, TX05.2018
Skills
Service-oriented self-starter
Microsoft Office Suite proficiency
Documentation and reporting
Outstanding communication skills
Exemplary work ethic
Creative problem solving
Risk management
Teamwork and Collaboration
Timeline
Customer Service Agent
Envoy Airlines
05.2024 - Current
Customer Service Cashier
HEB Grocery Store
05.2024 - Current
Server/Bartender
Walk-Ons Sports Bistreaux
01.2021 - 11.2023
Bachelor Of Engineering - Chemical Engineering
Lamar University
High School Diploma -
Nederland High School