Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Mcwilliams

Montgomery,AL

Summary

Accomplished Hair Extension Specialist and Front Desk Receptionist with a proven track record at Black Diamond Collection, enhancing customer satisfaction and streamlining operations. Skilled in customer relations and expert problem-solving, I have significantly improved service quality and operational efficiency. My adept management collaboration and documentation management skills have fostered strong client relationships and optimized workplace productivity.

Overview

8
8
years of professional experience

Work History

Hair Extension Specialist

Black Diamond Collection
12.2020 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.

Front Desk Receptionist

Sure Stay By Best Western
01.2017 - 11.2020
  • Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained, organized, and clean front office area to create a professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated, and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Receptionist

Dr. Ojunbi
01.2016 - 01.2017
  • Checked patient insurance, demographics, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and billing payments.
  • Organized paperwork such as charts and reports for office and patient needs.

Education

High School Diploma -

Southern Regional Christian Academy
Montgomery, Alabama
05.2003

Skills

    Customer Relations

    Leadership Experience

    Documentation Management

    Quality Assurance

    Management Collaboration

Timeline

Hair Extension Specialist

Black Diamond Collection
12.2020 - Current

Front Desk Receptionist

Sure Stay By Best Western
01.2017 - 11.2020

Front Desk Receptionist

Dr. Ojunbi
01.2016 - 01.2017

High School Diploma -

Southern Regional Christian Academy

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Ashley Mcwilliams