Ashley Mead
Oklahoma City ,VA
Summary
Dynamic educator and small business owner with a proven track record in fostering critical thinking and enhancing customer satisfaction. At The Hair Cafe, I integrated real-world examples into lessons, while my leadership and problem-solving skills drove business growth at Hair Obsession, cultivating a loyal clientele and achieving consistent service excellence, all while maintaining a positive attitude and handling real life situations.
Overview
15
15
years of professional experience
Work History
Educator
The Hair Cafe
Oklahoma City, OK
01.2023 - Current
- Integrated real-world examples into lessons, providing context for abstract concepts and helping students make connections between course content and their own lives.
- Organized extracurricular activities such as clubs or tutoring programs to extend learning opportunities beyond the classroom.
- Enhanced students'' critical thinking skills by incorporating problem-solving activities in lessons.
- Established a positive rapport with students by creating an inclusive classroom culture that values diversity and fosters respect among peers.
Small Business Owner
Hair Obsession
Oklahoma City, OK
10.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Fostered positive work environment, leading to decrease in employee turnover.
- Set strategic goals and monitored progress, adjusting tactics to meet changing market conditions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Stylist
Self Employed
Oklahoma City, OK
07.2015 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
Dance Instructor
Danve2fitbyAshleyyy
Oklahoma
09.2017 - 01.2020
- Planned routines for classes and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction
- Facilitated workshops for advanced dancers, refining technique and enhancing overall performance quality
Manager
Sonic Drive in
Oklahoma City
02.2011 - 08.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Master Educator -
The Hair Cafe
Oklahoma City, OK01.2023
Barber -
Anthony David
Moore, Ok06.2015
GED -
Occc
Oklahoma City, OK02.2012
Skills
- Problem-solving
- Team collaboration
- Relationship buildin
- Time management
- Lesson planning
- Conflict resolution
- Teaching strategies
- Group and individual instruction
- Collaborative learning
- Curriculum development
- Empathy and patience
- Flexibility and adaptability
- Leadership development
Timeline
Educator
The Hair Cafe
01.2023 - Current
Small Business Owner
Hair Obsession
10.2020 - Current
Dance Instructor
Danve2fitbyAshleyyy
09.2017 - 01.2020
Stylist
Self Employed
07.2015 - Current
Manager
Sonic Drive in
02.2011 - 08.2019
Master Educator -
The Hair Cafe
Barber -
Anthony David
GED -
Occc