Ashley Mellott
Dollar Energy Fund
Edinburg,PA
19
years of professional experience
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Work History
Contact Center Specialist
1 Year 3 Months- Managed inbound and outbound calls supporting utility assistance inquiries and service requests.
- Verified customer information and documented case details accurately in contact center systems.
- Explained program eligibility requirements, application steps, and payment assistance options clearly.
- Resolved caller concerns by coordinating with internal teams and external utility partners.
- Processed customer updates, account changes, and follow-up actions with consistent accuracy.
- Maintained confidentiality while handling sensitive financial and household assistance information.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
Area Manager
17 Years 2 Months- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Resolved conflicts promptly to promote positive environment for customers.
- Supervised various locations, enforcing high-quality standards of operation.
- Built relationships with customers and community to establish long-term business growth.
Sales Associate
1 Year 2 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
- General Studies
Skills
Staff management
Operations
Staff training and development
Quality assurance
Staff scheduling
Recruitment and hiring
Order management
Customer service
Training and coaching
Attention to detail
Leadership skills
Policies and procedures
Strategic planning
Decision-making
Multi-unit management
Timeline
Contact Center Specialist
Dollar Energy Fund
07.2025 - CurrentRead More
Sales Associate
Sheetz
12.2012 - 02.2014Read More
Area Manager
Dairy Queen Grill & Chill
04.2008 - 06.2025Read More
New Castle High School
from General Studies
Read More
GED
Read More