Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Ashley Mendoza

Amarillo,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Call Center RepresentativeDepartment ManagerShift Leader

Work Type

Full Time

Location Preference

Remote

Salary Range

$20/hr - $1.000378522222222e+27/hr

Important To Me

Work from home optionHealthcare benefits

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably at AT&T. Proven problem-solver skilled in complaint resolution and account management. Successfully implemented process improvements that enhanced team productivity. Adept at building rapport and delivering exceptional support, ensuring customer satisfaction in fast-paced environments.

Overview

2027
2027
years of professional experience

Work History

Call Center Representative

AT&T
Amarillo, TX
2018 - Current
  • Assisted customers with inquiries, resolving issues efficiently and effectively.
  • Managed account updates and billing inquiries to ensure customer satisfaction.
  • Documented customer interactions accurately in CRM software for future reference.
  • Collaborated with team members to enhance service delivery and operational efficiency.

Department Manager

Walmart
Amarillo, TX
2013 - 2018
  • Led daily operations to ensure efficient workflow and optimal staffing levels.
  • Trained and mentored team members on operational procedures and customer service protocols.
  • Analyzed inventory levels to prevent stock shortages and improve product availability.
  • Implemented process improvements that enhanced team productivity and reduced operational delays.

Shift Leader

Taco Bell
Amarillo
2008 - 2013
  • Supervised team performance to ensure efficient service and adherence to operational standards.
  • Trained new staff on food preparation, safety protocols, and customer service techniques.
  • Coordinated shift schedules to optimize staffing levels during peak hours.
  • Monitored inventory levels and placed orders to maintain stock availability.

Education

GED -

Caprock High School
Texas

Skills

Problem-solving skills

Customer support

Data entry

Customer service

Call center customer service

Resolving issues

Inbound phone calls

Call control

Answering questions

Complaint resolution

Appointment scheduling

Product knowledge

Payment processing

Building rapport

Account updating

Technical support

Timeline

Call Center Representative

AT&T
2018 - Current

Department Manager

Walmart
2013 - 2018

Shift Leader

Taco Bell
2008 - 2013

GED -

Caprock High School