
Dynamic professional with extensive experience in customer service and team leadership, notably at AT&T. Proven problem-solver skilled in complaint resolution and account management. Successfully implemented process improvements that enhanced team productivity. Adept at building rapport and delivering exceptional support, ensuring customer satisfaction in fast-paced environments.
Problem-solving skills
Customer support
Data entry
Customer service
Call center customer service
Resolving issues
Inbound phone calls
Call control
Answering questions
Complaint resolution
Appointment scheduling
Product knowledge
Payment processing
Building rapport
Account updating
Technical support