Ashley Mendoza Beltran
Orange,CA
Summary
Highly skilled in hospitality training with a focus on host roles. Previous experience includes developing and implementing training programs, enhancing customer service skills, and improving restaurant efficiency. Strengths encompass communication skills, leadership abilities, and adaptability to changing environments. Notable impact made through improved team performance and increased customer satisfaction in previous roles.
Overview
3
3
years of professional experience
Work History
Host Trainer
Islands Restaurant
Orange, California
10.2023 - Current
- Responsibilities given as a host trainer I was given a leadership role only being 17 years old and the youngest worker at my current job
- Monitored hosts' performance during shifts to ensure compliance with company standards.
- Evaluated employees' progress through periodic assessments of their skills and knowledge.
- Resolved conflicts between hosts by providing guidance and support as needed.
- Worked closely with management team to develop strategies for improving customer satisfaction levels.
- Provided feedback to hosts regarding their performance in order to help them reach their goals.
- Coached individual hosts on how best to handle difficult customers or challenging situations.
- Encouraged a positive work environment among all members of the hosting team.
- Offered advice and assistance when needed in order to ensure smooth operations throughout shift changes.
Fast Food Cashier
Jack in the Box
Orange, CA
04.2022 - 10.2023
- Greeted customers and provided friendly customer service.
- Processed payments, gave change and issued receipts for orders.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with food items and supplies as needed.
- Organized order taking station to ensure efficient workflow.
- Inspected orders to make sure they were accurate before handing them to customers.
- Handled customer complaints in a professional manner while following company policies and procedures.
Education
High School Diploma -
06-2024
- Participated in a Careers Ed internship helped elementary school students read,write,count,and with their pronunciation
- Graduation with a certificate in Careers Ed
- Graduate with a certificate in CSI
- 3.5 GPA
Skills
- Table management
- Learning assessment
- Course Development
- Guest service improvements
- Team coaching
Timeline
Host Trainer - Islands Restaurant
10.2023 - Current
Fast Food Cashier - Jack in the Box
04.2022 - 10.2023
Orange High School - High School Diploma,