Ashley Rae Merced
North Miami Beach,FL
Summary
An enthusiastic account manager with over 10 years of sales experience excelling in client relationship development. Activity seeking a career opportunity that will allow me to exceed both client and employer expectations through continuous demonstration of tenacious efforts and dedication to my position. Committed to aligning with a company that will reflect my own unwavering integrity and moral standards in the way that they present their products and conduct business in every aspect.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate/ Account Manager & Promotions
Swiggle
08.2023 - Current
Sales Associate/ Account Manager:
- Identify new potential clients and initiate contact via phone or in person
- Schedule and present product demonstrations
- Comprehend client needs and goals than offer tailored solution
- Ensure contracts and partnership agreements are completed and signed
- Build and maintain strong client relationships through extensive product knowledge, genuine interactions and regular personalized follow ups
- Collaborate with colleagues on sales strategies
Promotions:
- Contact and book event venues
- Interview promotional models
- Ensure promotional product deliveries
- Staff promotional events
Health Insurance Advisor/ Recruiting Coordinator
US Health Advisors
12.2022 - 01.2024
Health Insurance Advisor:
- Manage CRM
- Cold call sales leads
- Qualify clients for medically underwritten healthcare coverage
- Retain and apply information regarding individual state rules and regulations
- Draft up and present health insurance quotes
- Provide customer service for questions regarding use of coverage and for supplemental upgrades
Recruiting Coordinator:
- Manage Indeed adds
- Schedule interviews
- Greet applicants upon arrival
- Initiate onboarding process
Guest Services
E11even Miami
02.2017 - 10.2020
Guest Services:
- Answer and direct incoming calls to appropriate departments
- Book table reservations
- Stock inventory
- Manage high volume cash and credit card transactions
- Maintain professional, friendly demeanor towards all guests at all times
Education
Aesthetician License - Skincare
Florida College of Natural Health
Miami, FL04-2018
Skills
- Excellent verbal and written communication
- Coachable
- Strong work ethic
- Exceptional interpersonal skills
- Creative
- Adapts easily and remains calm under pressure
- Networking
- Computer literate
Certification
Active Health Insurance License
Timeline
Sales Associate/ Account Manager & Promotions
Swiggle
08.2023 - Current
Health Insurance Advisor/ Recruiting Coordinator
US Health Advisors
12.2022 - 01.2024
Guest Services
E11even Miami
02.2017 - 10.2020
Aesthetician License - Skincare
Florida College of Natural Health
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<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)