Ashley Mercedes
Westminster,USA
Summary
I am a reliable Veterinary Technician possessing a friendly demeanor and sound judgment to handle diverse daily tasks. Well-versed in preparing surgical equipment, collecting and preparing specimens and performing initial physical assessments. Diverse and versatile professional knowledgeable about animal health.
I bring my passion, ability to learn skills quickly, and adaptability to the table.
Overview
17
17
years of professional experience
Work History
Veterinary Technician
Olde Towne Animal Medical Center
Longmont, CO
01.2026 - Current
- Assisted veterinarians during surgical procedures and examinations.
- Monitored vital signs of animals during surgery under anesthesia and post-op.
- Administered medications and vaccinations as directed by veterinarians.
- Educated pet owners on animal care, treatment plans and answered their questions.
- Collected samples for laboratory testing and analysis.
- Maintained cleanliness and organization of treatment areas and equipment.
- Managed and maintained accurate patient records, history and TPR using eVET (Covetrus Pulse).
- Provided compassionate support to clients and their pets during visits.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted with euthanasia when necessary according to veterinarian instructions.
Veterinary Technician
Francis Veterinary Hospital
Golden, CO
04.2025 - 12.2025
- Obtain TPR, Patient History/ Signalment and maintained accurate records.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Maintained cleanliness and organization of the surgical area and treatment rooms.
- Helped with inventory management by tracking supplies and placing orders as needed.
- Conducted client follow-ups to ensure proper recovery and adherence to treatment plans.
- Supported the front desk with client scheduling and appointment confirmations as needed.
- Skills I am currently working on: Ultrasound Guided Cystocentesis, and jugular blood draws.
Office Manager/ Veterinary Assistant
Total Pet Care Animal Hospital
Oakland Park, FL
08.2023 - 02.2025
- In this position, I assisted the Hospital Owner, Veterinarians and Lead Technician as needed.
- Set up Quickbooks Online to keep track of hospital income, expenses, and bills.
- Learned how to use IDEXX Neo and find better ways/ more efficient ways to use the system.
- Created new files and forms for hospital onboarding, veterinary progress notes and more.
- Assist with vaccinations, treatments, and reception duties as needed to help with backlog.
- Learned how to perform radiographs, give IV and IM injections, and dental cleanings.
- In slower times, I learned directly from the veterinarian and lead technician.
- Helped the veterinarians with consultations and SOAPS, and triage patients in the waiting room to get detailed information for the doctors about the reason for their visits and expectations.
- Wrote detailed records of every visit within NEO.
- I also worked remotely on system improvements/ maintenance, bookkeeping, SOAP requests as needed and social media management.
- Total Pet Care Animal Hospital is a General Practice/ Urgent Care facility that caters to small animals and occasional exotics.
Assistant Store Manager /Lead Veterinary Assistant
Diamonds and Doggies
Lauderdale-by-the-Sea, FL
01.2021 - 10.2024
- Book keeping: Kept track of all income and expenses for Diamonds and Doggies, Casale Realty Group and Casa-Gold Development.
- Set up Quickbooks to appropriately document expenses and income for the store and for all properties.
- Began process of scanning all documents, receipts, and hard copies and storing them in Dropbox.
- Designed all new website, placed all store inventory on it and kept up to date with new puppy and inventory arrivals.
- Set up the website for email marketing and information requests.
- Cleaned up and organized inventory in the store front.
- Learned how to access and pull reports from Buildertrend and how to utilize transactiondesk and submit required documents.
- Completed other miscellaneous tasks as designated by the CEO and assisted other staff as needed.
- Learned to process payroll using ADP RUN.
- Implemented a whole new procedure for the care of the puppies, including sterilization procedures, deworming/ vaccination protocols and medical record keeping.
- Kept the puppies up to date on vaccinations and deworming while in store and kept detailed records on their wellbeing.
Customer Service Lead/ Supervisor
Medical Optics
Tamarac, FL
05.2013 - 01.2020
- Provide the best customer service in the industry by maintaining close relationships with both current and new customers.
- We keep track of repairs sent in and shipped out while making sure that the process is smooth, easy and fast for the customer.
- We also generate quotes and invoices to bill the customers and are responsible for making sure the pricing is correct, and that those estimates/invoices reach the client in a timely manner.
- Responsibilities included:
- Data Entry - Typing up technicians evaluations into formal estimates and updating repair status'.
- Billing - Generating Invoices after repairs are completed and for equipment or parts sales.
- Logistics - Generating shipping paperwork to insure equipment is sent to the correct facilities.
- Receptionist/ Secretary - Answering Calls and directing them to the proper personnel if we cannot assist them.
- Trouble shoot any problems the customer service representatives have, find any errors and correct them, while coaching that representative on what happened and how to prevent it.
- Filing completed paperwork into the server.
- Training new customer service representatives - a 6 month process.
- Running reports and helping the Sales Team with any questions or situations that arise.
- Give new Sales Representatives a brief break down of how the Customer Service Department works.
- Advise management on repeat problems, customer complaints, pricing questions or system questions.
- Create/ amend new policies and procedures as needed.
Customer Service Specialist
Coral Square Mall
Coral Springs, FL
11.2011 - 08.2013
- Provide excellent customer service by assisting with all the customers needs and putting the customer first.
- We often worked in groups to finish projects in short periods of time so it can be ready for customers to enjoy the next day.
- Other duties included:
- Maintaining the sales floor
- Retrieving merchandise from stock room if necessary
- Ringing up customers' purchases
- Answer phone calls and directing them to proper departments or personnel
- Ordering merchandise online for the customer if we do not have it in the store
Greeter
BrandsMart U.S.A
Deerfield Beach, FL
11.2009 - 11.2011
- Maintain a professional and friendly environment for customers as they enter and exit the store to ensure that they continue to shop with us.
- We greet customers and check the receipts of all purchases leaving the building to make sure that what is on the receipt is in the bag, in a timely and efficient manner.
- Other responsibilities included:
- Answer customers' questions to the best of our ability.
- Make any concerns, complaints or compliments known to the proper personnel, be it a manager, supervisor, or customer service.
- Be familiar with the procedures of our own department as well as those of the other departments to minimize confusion.
- Help other staff with projects that need to be finished A.S.A.P.
- Cross-trained for Customer Service.
Education
Veterinary Technology - Associate's degree
Penn Foster
12-2025
High School Diploma -
Plantation High School
Plantation, FL06-2009
Skills
- Medical history collection
- Veterinary office administration
- Animal Care
- Animal handling & Restraint
- Venipuncture
- Veterinary Technician Experience
- Experience Administering Injections (IV, IM, SQ)
- IV placement
- General anesthesia monitoring
- Triage
- Computer literacy
- Customer Service
- Front desk
- Bookkeeping
- Administrative experience
- Payroll processing
- Medication administration
- Client education
- Radiographic procedures
- Veterinary software usage
- Laboratory skills
- Cystocentesis
Relocation
01/24/25, Arvada, CO
Timeline
Veterinary Technician
Olde Towne Animal Medical Center
01.2026 - Current
Veterinary Technician
Francis Veterinary Hospital
04.2025 - 12.2025
Office Manager/ Veterinary Assistant
Total Pet Care Animal Hospital
08.2023 - 02.2025
Assistant Store Manager /Lead Veterinary Assistant
Diamonds and Doggies
01.2021 - 10.2024
Customer Service Lead/ Supervisor
Medical Optics
05.2013 - 01.2020
Customer Service Specialist
Coral Square Mall
11.2011 - 08.2013
Greeter
BrandsMart U.S.A
11.2009 - 11.2011
Veterinary Technology - Associate's degree
Penn Foster
High School Diploma -
Plantation High School