Ashley Merino
Long Beach,ca
Summary
Proactive Store Manager with extensive experience in managing daily operations, inventory control, and employee scheduling. Skilled in resolving customer complaints, compliance with regulations, and training staff to enhance team performance. Bringing strong problem-solving abilities and a commitment to maintaining a safe, efficient store environment.
Overview
13
13
years of professional experience
Work History
Store Manager
Dollar Tree
Lakewood, CA
04.2019 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approve regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Shift Manager
Mcdonalds
Lakewood, CA
12.2011 - 04.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and assisted store manager with inventory weekly
Education
High School Diploma -
Paramount High School
Paramount, CA06.2014
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Policies and Procedures
Timeline
Store Manager
Dollar Tree
04.2019 - Current
Shift Manager
Mcdonalds
12.2011 - 04.2019
High School Diploma -
Paramount High School