Ashley Miller
Effingham
Summary
Dynamic professional with extensive hands-on experience in operational management, adept at navigating complex challenges. Strong problem-solving skills and a proactive approach to new tasks drive success in fast-paced environments. Recognized for adaptability, creativity, and a results-oriented mindset that consistently delivers impactful outcomes. Committed to making meaningful contributions that advance organizational goals and foster growth.
Overview
19
19
years of professional experience
Work History
General Manager
Mach 1 / Meyer Oil Co.
Effingham, IL
12.2019 - Current
- Spearheaded strategic initiatives to optimize operational efficiency and elevate customer satisfaction.
- Designed and executed comprehensive training programs to enhance staff skills and performance.
- Supervised daily operations, focusing on compliance with industry regulations and the enforcement of safety standards.
- Designed and deployed comprehensive strategies aimed at driving sales growth and improving profitability.
- Nurtured strong connections with clients, vendors, and partners to support ongoing success and cultivate loyalty.
- Achieved financial stability and facilitated long-term growth by effectively managing budgets and controlling expenses. Secured organizational growth through strategic budget management and diligent expense monitoring.
- Directed operations and formulated strategic plans to achieve sustained business growth annually.
- Designed and implemented effective inventory management strategies to optimize stock levels and minimize costs related to surplus product storage.
- Facilitated achievement of sales goals by designing and executing comprehensive training programs and motivational initiatives.
- Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
- Coordinated efforts in recruiting, hiring, and training to build a skilled workforce.
- Facilitated training sessions for team members to ensure sustained high productivity and performance levels.
- Engaged with customers to develop meaningful connections and support long-term relationships.
- Conducted thorough assessments of daily cash discrepancies and inventory shrinkage to enhance financial accuracy.
Associate Manager / General Manager
Cracker Barrel Old Country Store, Inc
Mattoon, IL
08.2010 - 11.2019
- Coached and trained all employees on Cracker Barrel's code of conduct, guiding principles and employee absolutes
- Composed weekly employee schedules within certain perimeters as to optimize our store's productivity and to drive traffic and sales
- Conducted and arranged first and second interviews with multiple applicants for various positions
- Ensured that all members of management utilized the Cracker Barrel standardized interview guide to guarantee only the top qualified applicants are considered for employment
- Acted as a liaison between employees and members of management to maintain open lines of communication on items of concern, areas of opportunity, and suggestions to improve employee morale
- Assisted with new employee orientation which included new hire paperwork, tax forms, and introducing new hires to members of management and current employees
- Utilized annual and monthly turnover reports to anticipate trends in employee turnover and resolve issues in those areas to create a positive impact
- Supported the general manager with end of month preparations, including posting invoices, counting inventory, and calculating P&L information
Assistant Manager
Denny's/ BR Associates, Inc
Effingham, IL
02.2009 - 08.2010
- Managed 5-20 employees during a shift to ensure excellent guest service and that all brand standards were being upheld
- Reconciled two cash registers to the starting balance at the end of every shift and prepared deposits up to $4000
- Prepared end of shift paperwork, including deposits, pull drawers, and coupon reports
- Inputted weekly invoices into the End of Month report
- Aided in ordering store truck which included frozen, chilled, dry and paper products once a week
- Assisted with hiring process, including interviews, new hire paperwork, orientation, and training
FSHN 340/Catering Teaching Assistant
FSHN
Champaign, IL
08.2007 - 05.2008
- Instructed and guided 5-8 students on the everyday operations of Bevier Café
- Enforced course requirements and regulations based on the course handbook and previous work experience
- Collaborated with the Executive Chef and Catering Manager to produce a viable catering event
Education
Bachelor of Science - Food Science and Human Nutrition
University of Illinois at Urbana-Champaign
Urbana, IL05-2008
Skills
- Effective team management
- Conflict resolution
- Operational efficiency management
- Collaborative team member
- Cultivating professional connections
- Technical troubleshooting skills
- Proficient at managing multiple tasks
- Prioritization and scheduling
- Team development
- Inventory management
- Customer service optimization
- Clear communication skills
Timeline
General Manager
Mach 1 / Meyer Oil Co.
12.2019 - Current
Associate Manager / General Manager
Cracker Barrel Old Country Store, Inc
08.2010 - 11.2019
Assistant Manager
Denny's/ BR Associates, Inc
02.2009 - 08.2010
FSHN 340/Catering Teaching Assistant
FSHN
08.2007 - 05.2008
Bachelor of Science - Food Science and Human Nutrition
University of Illinois at Urbana-Champaign