Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Mills

2 I Street Se,Washington

Summary

Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.

Overview

2027
2027
years of professional experience

Work History

Caregiver

Agape Senior Care
Temple Hills, MD
07.2017 - Current

Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.

  • Worked to improve patient outlook and daily living through compassionate care.
  • Worked with supervisory medical staff to review cases and improve care.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Cultivated amiable relationships with residents, resulting in strong overall patient happiness and emotional well-being.
  • Laundered clothing and bedding and changed linens once a week to prevent spread of infection.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Delivered high-quality, geriatric care to private client.
  • Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
  • Transported patients to and from medical, dental and personal care appointments.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Assisted residents, aged 15 to 100 with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Fostered relationship with client, providing companionship and counseling.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.

Personal House Cleaner

Swann House BB
Washington DC
2023 - 2025
  • Performed detailed cleaning of guest rooms and common areas to ensure high standards of hygiene.
  • Utilized environmentally friendly cleaning products to promote sustainability within the establishment.
  • Assisted in organizing cleaning schedules to optimize efficiency and maintain consistent cleanliness.
  • Conducted inventory checks for cleaning supplies and reported shortages promptly for replenishment.
  • Trained new team members on effective cleaning techniques and safety protocols, fostering a supportive environment.
  • Maintained a loyal clientele through excellent communication, punctuality, and reliability.

Housekeeping Attendant

Inova Medical Center
Alexandria , VA
10.2017 - 05.2018

Cleaned, sanitized and restocked bathrooms every Hour to keep facilities fresh.

  • Responded to guest requests for linens and other items quickly, which increased patron satisfaction rates by 100% on company scorecards.
  • Cleaned exterior surfaces of lighting fixtures, including glass and plastic enclosures to remove dust, cobwebs and dirt.
  • Moved beds, sofas and any furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Used disinfect cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Safely used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Replenished guest supplies and amenities.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Informed supervisor when supplies were low.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.

Housekeeping Attendant Operation Room

Department Of Veterans Affair Medical Center
Northeast , DC
04.2016 - 06.2017
  • Sanitize and disinfect operations equipment
  • Sanitize and disinfect doors floors walls hallways Paul trash vacuum sweep mop high dust and low dust Clean nurse station nurse and Dr. locker rooms and sanitize bathrooms
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Washed and polished glass windows and doors to keep entryways clear and professional.

Night Stocker

Walter Reed Commissary
Silver Spring, MD
12.2014 - 04.2016
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Prepared displays and reset isle schematics by reorganizing products according to the company's request.
  • Assessed floor displays to determine which merchandise required restocking.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Bent, lifted, opened, and moved products weighing up to pounds.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Replenished inventory with focus on addressing customer needs.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Checked shelves in food department to ascertain which merchandise required replenishment.
  • Used ladders and forklift equipment to pull items from stock and add to store shelves and bins.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Secured products when transporting to different areas of store to prevent merchandise damage.

Education

High School Diploma -

Forestville Military Academy
Forestville MD
06.2009

Skills

  • Housekeeping
  • Home Health Aide
  • Cash management experience
  • Customer Satisfaction

Timeline

Housekeeping Attendant

Inova Medical Center
10.2017 - 05.2018

Caregiver

Agape Senior Care
07.2017 - Current

Housekeeping Attendant Operation Room

Department Of Veterans Affair Medical Center
04.2016 - 06.2017

Night Stocker

Walter Reed Commissary
12.2014 - 04.2016

Personal House Cleaner

Swann House BB
2023 - 2025

High School Diploma -

Forestville Military Academy