Ashley Milner
San Diego,CA
Summary
Accomplished Senior Probation Officer specializing in the oversight of probationers and compliance enforcement. Notable achievements include enhancing community relationships for improved reintegration success and providing guidance that elevates team performance and operational processes. Focused on applying strategic thinking to drive impactful change while meeting evolving organizational needs. Possess strong communication skills and adapts well in challenging and new situations to maximize team productivity via leadership guidance. Detail-oriented and able to learn new concepts quickly. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
Work History
Senior Probation Officer
County of San Diego - Probation
San Diego, CA
07.2024 - Current
- Conducted initial interviews with probationers to assess risk levels and establish supervision plans.
- Conducted assessments of offenders to determine risk levels and devise individualized treatment plans.
- Coordinated referrals to community resources such as substance abuse or mental health programs.
- Reviewed legal documents, including pre-sentence reports, to ensure comprehensive understanding of each case.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
- Facilitated education classes for probationers, including life skills training workshops.
- Trained new probation officers on department policies, procedures, and best practices.
- Conducted risk assessments to evaluate potential threats to community safety.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
- Developed individualized rehabilitation plans based on probationer needs and risks.
- Collaborated with court personnel to conduct pre-sentence investigations and prepare sentencing recommendations.
- Attended staff meetings regularly in order to discuss current caseloads, new initiatives, and best practices related to probationary services.
- Supervised cases referred to court.
- Monitored offenders' activities regarding fulfillment of court ordered requirements.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Maintained accurate and confidential records of probationer activities and progress.
- Advised judges concerning violation hearings and revocation proceedings involving probationers.
- Enforced sanctions against noncompliant individuals while also recognizing positive behavior changes among others under supervision.
- Maintained accurate case records, documenting all contacts and activities related to offender cases.
- Created, organized and maintained files, case notes and electronic databases.
- Developed partnerships with local law enforcement agencies to facilitate interagency collaboration on offender cases.
- Utilized conflict resolution and de-escalation techniques to manage confrontations with probationers.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided training and guidance to unit personnel on regular basis
- Managed unit by effectively overseeing timely submission of Court reports, time cards, Court appearances, and other related duties
Deputy Probation Officer
County Of San Diego
San Diego, CA
05.2015 - 07.2024
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
- Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Assisted probationers with resolving housing, employment, and social services problems.
- Reported unusual conditions and questionable items to supervisor for corrective action.
- Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
- Provided excellent service and attention to clients in face-to-face encounters and through phone conversations.
- Earned good attendance record and built reputation for being on time and ready to work.
Correctional Deputy Probation Officer
County of San Diego - Probation
San Diego, California
12.2011 - 05.2015
- Created, organized and maintained files, case notes and electronic databases.
- Facilitated group counseling sessions focusing on anger management, substance abuse, and life skills.
- Trained new probation officers on department policies, procedures, and best practices.
- Counseled juveniles on day-to-day life decisions.
- Organized recreational activities for inmates during their incarceration period.
- Provided crisis intervention services as needed to address immediate probationer issues.
- Utilized conflict resolution and de-escalation techniques to manage confrontations with probationers.
Security Officer
Sea World San Diego
San Diego, CA
04.2010 - 12.2011
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Maintained high levels of alertness throughout shifts.
- Searched individuals and baggage for weapons and other prohibited items.
- Operated communication systems between officers stationed throughout the facility.
- Investigated all reported incidents of theft or vandalism on premises.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Provided escorts for visitors as needed throughout the facility.
- Patrolled crowds during events to preserve order and promote security.
- Reported safety hazards for remediation response.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Completed incident reports to record security or loss prevention incidents.
Park Prepatory Lead
Sea World San Diego
San Diego, CA
10.2005 - 04.2010
- Collaborated with other departments to improve overall efficiency of Park Services operations.
- Organized special events, such as festivals and concerts, within the park boundaries.
- Maintained or repaired tools or equipment for safety and longevity.
- Maintained and cleaned park restrooms, pavilions and other facilities.
- Organized daily work assignments for park services staff.
- Maintained accurate records of all activities related to Park Services operations.
- Provided excellent customer service to visitors at the park.
- Operated pickup truck with attached trailer to transport equipment and materials to and from assigned areas.
- Conducted regular inspections of the park grounds to identify potential hazards or areas needing improvement.
- Ensured that all equipment and supplies were properly maintained and functioning correctly.
- Supervised and trained park services staff on proper safety procedures.
- Managed inventory levels for supplies used in Park Services operations.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Developed innovative ways to enhance customer satisfaction with park services.
- Responded quickly and effectively to any complaints or issues raised by visitors or employees.
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Master of Science - Criminal Justice
National University
La Jolla, CA02.2020
Bachelor of Science - Criminal Justice
San Diego State University
San Diego, CA05-2010
Skills
- Cognitive behavioral training
- Pre-sentence investigations
- Confident
- Court report documentation
- Community service programs
- Research/due diligence
- Corrections experience
- Dependable
- Recidivism reduction
- Offender supervision
- Interagency collaboration
- Client advocacy
- Probation compliance
- Victim assistance
- File reviews
- Presentence investigations
- Risk and needs assessments
- Trained in defensive tactics
- Adult probation
- Investigations
- Data gathering
- Crisis intervention techniques
- Public speaking
- Report writing
- First aid training
- Presentence investigation reports (PSI)
- Case planning
- Training and mentoring
- Team building
Timeline
Senior Probation Officer
County of San Diego - Probation
07.2024 - Current
Deputy Probation Officer
County Of San Diego
05.2015 - 07.2024
Correctional Deputy Probation Officer
County of San Diego - Probation
12.2011 - 05.2015
Security Officer
Sea World San Diego
04.2010 - 12.2011
Park Prepatory Lead
Sea World San Diego
10.2005 - 04.2010
Master of Science - Criminal Justice
National University
Bachelor of Science - Criminal Justice
San Diego State University