ASHLEY MIRANDA
La Mesa,CA
Summary
Resourceful Border Patrol Processing Coordinator with fluency in Spanish. Participated in border apprehensions in Brownfield sector. Excellent crisis management and communications skills enabled desired results. Assisted intake functions and provided resources to incoming undocumented aliens. High-level organizational and communications skills leading to optimum outcomes in challenging environment. Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for the protection of cash and other assets.
Overview
10
10
years of professional experience
Work History
Border Patrol Processing Coordinator (GS-6-1)
Department of Homeland Security, U.S. Customs and Border Protection
05.2024 - Current
- Receiving and processing custody of detainees.
- As well as maintaining the well-being of detainees outside of a secure complex.
- Inventorying, tagging and storing detainees personal property for tracking purposes.
- Transporting detainees to proceedings and medical facilities, which may require operating a passenger shuttle bus.
- Communicating in the Spanish language; maintaining contact with other sectors, stations, agencies and foreign consulates and making arrangements for removal procedures, travel and escorts.
Head Concierge
CitiBank
03.2022 - 05.2024
- Responsible for providing exceptional service delivery to internal and external customers to resolve account service issues and respond to customers inquiries promptly and effectively.
- Managing the supply of cash for branch needs based on business demand, in addition to managing incoming/outgoing cash shipments/ vault cash, including buying and selling of cash with branch tellers and ATM's, as needed.
- Providing working leadership and guidance to peer Concierge or Tellers through assignment of work and technical guidance, when needed.
Associate Banker
JPMorgan Chase Bank
08.2021 - 12.2022
- Helping customers learn how to complete their banking needs through the self-service options, including the Chase mobile app, Chase.com and ATMs with expert knowledge in the digital platform.
- Demonstrating strong customer service skills, presenting consumer-bank focused products and services while also educating clients on utilizing available access channels.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Opened, closed, and updated accounts for customers.
Teller
JPMorgan Chase
05.2017 - 04.2019
- Manage deposits, withdrawals, transfers and check cashing.
- Verify customer identification, signature and balance information.
- Built rapport with customers, displaying friendly, attentive service in all interactions.
- Complete high- volume money counts via both manual and machine- driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
Sales Associate/Cashier
Footlocker
09.2014 - 11.2018
- Responsible for receiving, organizing and monitoring inventory according to size and type and setting up sales floor displays
- Ringing up customers in a timely and accurate manner
- Providing information about store policies and promotions.
- Lifted up to 50 pounds at once.
Education
Certification -
Federal Law Enforcement Training Facility (FLETC)
Artesia, NM07.2024
High School Diploma -
Brooklyn High School For Leadership And Community Service
Brooklyn, NY06.2016
Skills
- Fluent in Spanish
- Active Listening
- Government policy regulations
- Leadership
- Critical Thinking
- Decision Making
- Weapons Handling
- Teamwork and Collaboration
- Excellent Communication
- Self-defense tactics
- Computer Proficiency
- Problem-solving abilities
Timeline
Border Patrol Processing Coordinator (GS-6-1)
Department of Homeland Security, U.S. Customs and Border Protection
05.2024 - Current
Head Concierge
CitiBank
03.2022 - 05.2024
Associate Banker
JPMorgan Chase Bank
08.2021 - 12.2022
Teller
JPMorgan Chase
05.2017 - 04.2019
Sales Associate/Cashier
Footlocker
09.2014 - 11.2018
Certification -
Federal Law Enforcement Training Facility (FLETC)
High School Diploma -
Brooklyn High School For Leadership And Community Service
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