ASHLEY MITCHELL

• Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
• Provided one-on-one instruction to students who needed extra help with learning tasks.
• Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
• Monitored behavior of students in order to ensure a safe, positive learning environment.
• Supported the development of social skills through modeling appropriate behavior and interactions with peers.
• Maintained records of student progress and communicated results to parents and other school personnel.
• Encouraged independent thinking, problem solving, and self-advocacy skills among students.
• Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
• Provided feedback on how well a student is progressing towards meeting their IEP goals.
• Implemented behavior management strategies designed by special education staff members.

Your Story Counseling | Lisle, IL | March 2023 - March 2024

• Guided and oversaw Intake Representatives in daily operations.
• Provided constructive feedback to enhance team skills and productivity.
• Assisted team members in navigating complex client situations and facilitating service agreements.
• Managed and responded to client calls, and emails providing detailed information about agency services.
• Developed and managed processes for assessing new clients' eligibility for reimbursable services.
• Coordinated with state representatives for potential client visits.
• Facilitated information exchange, service plans, and contracts during client home visits with the Client Coordinator.
• Initiated proactive outreach to identify and engage potential prospects.
• Managed and updated a database of potential clients.
• Maintained consistent communication with the Market Leader, delivering scheduled status and activity reports.

• Counseled clients on selecting appropriate foods based on their medical conditions or allergies.
• Participated in quality assurance activities, such as audits or reviews of patient records, for accuracy.
• Collaborated with other departments, such as Dietary Services, Food Service, or Medical Records, when necessary.
• Developed educational materials about healthy eating habits for use in community outreach programs.
• Maintained accurate customer demographic records through efficient data entry.
• Facilitated effective communication with vendors to support the expansion of new venues and operations.
• Successfully supervised operations across multiple sites.
• Efficiently processed and categorized food orders for prompt delivery.

• Ensured customer satisfaction by conducting regular follow-up calls post issue resolution.
• Managed thorough documentation of customer interactions, transactions, and feedback for future reference.
• Enhanced customer experience through guidance on product selection, order process completion, billing inquiries, return procedures, exchange facilitation and technical problem-solving.
• Ensured that customer inquiries were addressed promptly and accurately.
• Developed and managed data management policies, procedures, and systems.
• Assisted with resolving data management issues for production applications through proficient technical support.
• Provided cross-department support.
• Utilized QuickBooks for accurate and efficient data entry tasks.
• Conducted thorough investigations of billing discrepancies and initiated appropriate refunds.
• Ensured accurate reconciliation of codes with services delivered.

• Processed health insurance eligibility and benefit inquiries for clients.
• Maintained regular communication with patients and insurance companies, addressing inquiries related to assigned accounts under supervision
• Managed and organized client files using Microsoft Office 365 and electronic medical records system
• Provided support in the areas of recruiting, resume review, and interview coordination.
• Assisted with HR tasks such as employee onboarding, record keeping, audits, and documentation.
• Assisting with front desk receptionist tasks when necessary
• Provided timely assistance by answering phone calls and emails
• Contributed to the development of observation schedules for residents, students, and/or interns
• Ensured the cleanliness and professionalism of the administrative office space