Rachel Hanner

Facilitates academic, behavioral, and personal care support for students with special needs under guidance of certified teacher.

• Enhanced patient comfort by providing clear explanations of ultrasound procedures and addressing concerns.
• Enhanced diagnostic precision by capturing high-quality images.
• Reduced appointment wait times by optimizing scheduling processes and efficiently managing daily workload.
• Provided compassionate care to patients, contributing to a positive and supportive environment.
• Developed patient positioning techniques that improved image quality and reduced examination time.
• Provided comfortable environment and entertainment to clients for OB 3D/4D and HD scans.
• Established emphatic connections with clients with prior experiences such as miscarriages and IVF to provide a positive experience with current pregnancies.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Followed appropriate procedures to minimize patient's exposure to radiation.

• Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
• Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
• Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
• Contacted insurance companies to obtain authorizations and gathered all related medical records.
• Coded correct procedures for physician and billing purposes.