Ashley Mitchell
Toledo,OH
Summary
Knowledgeable Call Experience Specialist with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Wendys Restaurant
4277 Monroe St. Toledo Ohio
10.2024 - 06.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Monitored inventory levels, assisting in stock replenishment and reducing waste.
- Greeted customers entering store and responded promptly to customer needs.
Call Center Agent
TELEPERFOMANCE USA-Wellcare
Salt Lake City, UT
10.2022 - 07.2024
- Answering phone calls to service customers in of medical insurance.
- Implemented process improvements that enhanced response times and customer satisfaction scores.
- Delivered high-quality customer service by resolving inquiries and complaints efficiently.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Catering Food Services
The Toledo Zoo & Aquarium
Toledo, OH
10.2021 - 12.2022
- I am a bartender for events but help out where ever they need me in front of house bussing tables, swapping food out when customers run out replenishing drinks, greeting and ringing up customers at the cash register, or back of house cleaning and recycling plastic and glass.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Team Member
Cedar Point
Sandusky, OH
05.2022 - 06.2022
- I worked serving food in the park to my fellow employees. and cleaning my area as well.
- Monitored guest experience, addressing concerns to enhance satisfaction and enjoyment.
- Implemented improvements in workflow processes, increasing overall efficiency during peak hours.
- Collaborated with team members to ensure efficient operation of rides and attractions.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Assisted with inventory counts and stocking of merchandise.
Team Member
Jimmy John's Sandwiches
Toledo, OH
01.2022 - 06.2022
- I greet customers. and make sandwiches to order, clean the shop, and close the shop and im currently under-going Assistant manager training.
- Conducted regular equipment checks to ensure safety compliance and operational readiness.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Addressed and resolved customer complaints in polite and professional manner.
Call Center Customer Service Representative
Teleperformance USA
07.2019 - 05.2020
- To answer multiple calls and greet customers and treat them respectfully as well i offer services they know nothing about and transfer calls to each department as well take notes and be computer savvy.
- (united healthcare)
Education
Associate - medical administration
Ultimate Medical Academy
Clearwater, Florida08.2019
Skills
- Medical Office Experience
- Communication skills
- Catering
- Cash Handling
- Customer service
- Time management
- Food handling
- Busser
- Bartending
- Computer Operation
- Residential Cleaning
- Food service
- Serving
- Medical Scheduling
- Vital signs
- Administrative experience
- Office experience
- Typing
Certification
- First Aid Certification
- BLS Certification
- Certified Medical Assistant
- CNA
- CPR Certification
- Food Handler Certification
Willing To Relocate
- Toledo, OH
- Maumee, OH
Personal Information
Authorized To Work: US for any employer
Timeline
Cashier
Wendys Restaurant
10.2024 - 06.2025
Call Center Agent
TELEPERFOMANCE USA-Wellcare
10.2022 - 07.2024
Team Member
Cedar Point
05.2022 - 06.2022
Team Member
Jimmy John's Sandwiches
01.2022 - 06.2022
Catering Food Services
The Toledo Zoo & Aquarium
10.2021 - 12.2022
Call Center Customer Service Representative
Teleperformance USA
07.2019 - 05.2020
Associate - medical administration
Ultimate Medical Academy