Ashley Mitchell
Orange
Summary
Results-driven property management and operations professional with experience leading public housing, affordable housing, tax credit LIHTC and community service operations. Skilled in regulatory compliance, resident relations, budgeting, staff supervision, lease administration, and vendor coordination. Known for improving operational efficiency, maintaining audit readiness, and delivering responsive service across high-volume environments.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Property Manager
East Orange Housing Authority
10.2024 - Current
- Oversee daily operations for a 131-unit mixed-population public housing and tax credit portfolio, ensuring compliance with HUD, LIHTC, and New Jersey housing regulations.
- Supervise leasing, maintenance, and administrative staff, supporting scheduling, training, workflow coordination, and performance management.
- Manage operating budgets, monitor expenditures, and support strategies that strengthen financial performance and operational efficiency.
- Lead rent collection, lease enforcement, move-ins and move-outs, inspections, recertifications, and compliance documentation.
- Coordinate vendors and maintenance work orders, resolve resident concerns, and maintain property standards, safety, and audit readiness.
Assistant Property Manager
Newark Housing Authority
04.2019 - 09.2024
- Supported operations across 250+ residential housing units, assisting with property management, resident services, and capital improvement activities.
- Coordinated maintenance operations and service requests to support timely resolution and strong resident satisfaction.
- Assisted with budget preparation, financial reporting, and variance tracking to support operational and occupancy goals.
- Managed lease enforcement, annual certifications, rent adjustments, and compliance documentation in accordance with HUD requirements.
- Partnered with leadership to improve occupancy, strengthen resident engagement, and support audit preparation and compliance reviews.
Senior Program Manager
Department of Senior Services
01.2015 - 04.2019
- Directed multi-site senior center operations serving more than 500 residents, overseeing staffing, programming, budgets, and daily service delivery.
- Led operational and capital projects, monitored timelines and performance metrics, and improved workflow efficiency.
- Supervised teams, strengthened scheduling and procurement processes, and implemented corrective actions to meet organizational goals.
Front Desk/Administrative Assistant
Department of Health and Community Wellness
10.2014 - 01.2016
- Provided front desk and administrative support in a public health setting, greeting clients, handling calls, scheduling appointments, and directing inquiries.
- Maintained records, updated databases, entered vaccination information into NJIIS, and supported case management follow-up for children with missed immunizations.
- Delivered responsive customer service to patients and families while supporting smooth daily office operations.
Education
B.S. - Business Administration
Rutgers University
Newark, NJ05-2021
A.S. - Business Management
Essex County College
Newark, NJ05-2007
Skills
- Property Management & Operations Oversight
- HUD, LIHTC, Section 8 & Regulatory Compliance
- Budget Management, Financial Reporting & Variance Tracking
- Staff Supervision, Training & Performance Management
- Resident Relations, Conflict Resolution & Retention
- Lease Administration, Recertifications & Rent Collection
- Vendor Coordination, Maintenance Oversight & Audit Readiness
- Microsoft Office Suite; Yardi; SharePoint; Salesforce
- Payment collection
- Property inspections
- Customer service-focused
- Property management
- Rent collection
- Lease renewals
- Tenant relations
- Exceptional oral and written communication skills
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Administrative support
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Financial budgeting and reporting
Accomplishments
- Maintained occupancy rate at 90-100% for 12 months.
- Passed LIHTC Tax Credit Certification
- Supervised team of 15 staff members.
Certification
- Certified Project Manager
- Certified Property Manager (CPM)
- LIHTC Tax Credit Certified
- Certified Apartment Manager (CAM)
- CMCA – Certified Manager of Community Associations
- Certified Case Manager (CCM)
- CPR & First Aid Certified
LANGUAGES
Fluent in English
Timeline
Property Manager
East Orange Housing Authority
10.2024 - Current
Assistant Property Manager
Newark Housing Authority
04.2019 - 09.2024
Senior Program Manager
Department of Senior Services
01.2015 - 04.2019
Front Desk/Administrative Assistant
Department of Health and Community Wellness
10.2014 - 01.2016
A.S. - Business Management
Essex County College
B.S. - Business Administration
Rutgers University