Keven Tennison

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
• Evaluated property conditions and recommended improvements.
• Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
• Organized and led monthly town-hall meetings to foster sense of community and gather feedback for continuous improvement.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Kept properties in compliance with local, state, and federal regulations.

Specialized in craft projects and custom wood work.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Developed innovative and creative merchandise displays to drive point-of-sale purchases.
• Conducted weekly walk-throughs with [Job title] to discuss interior visual displays and store window presentation.
• Developed productive relationships with key account holders.
• Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
• Assessed areas of service concern and developed improvement plans.
• Drove sales growth in Pro services area.
• Completed monthly profit and loss performance reports.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Compiled weekly and monthly reports to help senior leaders effectively plan business direction and operational strategies.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Walked through store areas every week to identify and proactively resolve issues negatively impacting operations.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Approved regular payroll submissions for employees.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Analyzed and interpreted store trends to facilitate planning.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

• Operated tools, equipment and machinery according to safety standards.
• Laid out materials and system components to prepare for installation.
• Installed complete systems at new residential and business construction sites.
• Inspected installations to check for functionality and maintain customer satisfaction.
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
• Calculated materials and time needed for each job.
• Maintained relationships with customers to better understand needs and uphold standards of service.
• Utilized knowledge of carpentry and general construction to complete attractive finish work.
• Maintained schedule of appointments with eye for both quality and speed of service.
• Demonstrated knowledge of local building codes and requirements on each project.
• Communicated issues to supervisor and helped develop solutions.

• Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
• Oversaw equipment and vehicle upkeep to maintain emergency readiness.
• Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
• Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
• Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
• Responded to confined space incidents, EMS and hazardous material incidents.
• Drove and operated structural pumpers, tankers, ladders and service vehicles to aid in rescue operations.
• Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.
• Trained fire personnel in safe and proper operation and maintenance of fire department apparatus and vehicles.
• Administered first aid and conducted emergent response management.
• Prepared incident reports detailing personnel, location and results of each call.
• Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.

• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Vehicle commander in charge of multiple marines.
• Combat veteran
• Honorable Discharge

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
• Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
• Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.