Payton Kirby
Aisle & Co
Columbus,OH
10
years of professional experience
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Work History
Property Manager
5 Years 7 Months- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Created, coordinated and engaged in marketing campaigns.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Investigated complaints, disturbances and violations and resolved issues.
- Created detailed reports on occupancy levels, rental rates, expenses and other relevant metrics.
Wedding Planner Assistant
5 Years 7 Months- Coordinated setup and breakdown of wedding decorations and supplies to ensure seamless event execution.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Supervised personnel and directed wedding task completion, ensuring adherence to timelines and quality standards.
- Cultivated strong relationships with vendors to guarantee timely delivery of services and products, enhancing event reliability.
Server
4 Years 10 Months- Delivered exceptional customer service in high-volume environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Collaborated with kitchen team to optimize order flow and minimize wait times.
- Trained new staff on restaurant protocols and menu knowledge to enhance service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
1 Year 3 Months- Resolved customer service inquiries and complaints to ensure guest satisfaction.
- Gathered guest feedback to apply insights for service improvement.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Monitored service performance standards and addressed staff or guest issues during service.
Education
High School Diploma
Skills
Property management
Reporting operations
Department oversight
Department Planning
Performance strategies
Resident Relations
Event management
Customer service
Skilled multi-tasker
Timeline
Property Manager
Worth Capital
01.2021 - CurrentRead More
Wedding Planner Assistant
Aisle & Co
01.2021 - CurrentRead More
Sales Associate
Kendra Scott
03.2019 - 06.2020Read More
Server
Kingy's Pizza
06.2016 - 04.2021Read More
Fairfield Union High School
High School Diploma
Read More