Ashley Mkwanazi
Summary
Competent Phlebotomy Technician with 1.5 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist/ Lab Assistant
Emanuel Medical Center
08.2023 - 12.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Obtains blood specimens by performing venipunctures and finger sticks
- · Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- · Obtained in take information, including patient personal data, medical history, and also insurance coverage.
Orthodontics Front Office Lead
Beautiful Smiles
11.2021 - 06.2023
- Greeted Patients at Check In and Check Out
- Answered Phone Calls
- Scheduled (New/Old) patients as well as confirmed and canceled appointments
- Verified All insurances (Traditional and Medicaid)
- Great Experience with OrthoTrac
- Effectively explained financial obligations
- Accepted Patient Payments
- Posted Patient Payments
- Prepared contracts for patients initiating treatment
Patient Support Specialist
Emory University
08.2016 - 11.2019
- Under general supervision, the Patient Support Specialist promotes patient awareness of resources available to individuals/families impacted by HIV/AIDS
- Supports and guides new patients through The Emory Clinic's processes
- Enhances patient and family awareness of available psychosocial support services that include peer to peer support and group support
- May participate in and/or organize HIV/AIDS outreach activities in the community
- Supports patients in articulating and developing personal goals and objectives for recovery and wellness
- Guides them through the process of identifying possible barriers they may encounter
- Maintains complete and accurate records and files
- Collects and enter information into the data base and may assist in data compilation
- Identifies, contacts, corresponds with and interviews program participants, either in person, in a clinical setting or by telephone for the purpose of ensuring that questionnaires are complete, legible and accurate
Education
High School Diploma -
Ronald E McNair High School
Atlanta, GA05-2009
Associate of Science - Health Sciences
Georgia Perimeter College
Decatur, Ga05-2014
Skills
- Venipuncture
- Order of Draw
- Specimen Handling
- Patient Care/ Patient Support / Customer Service
- HIPAA Compliance
- Self-directed
- Time management
- Recording Data
Certification
- NHA (National Health Association) Certified
Phlebotomy/ #C9G6F7N5
- OSHA Certified
- CPR/AED Certification
Timeline
Phlebotomist/ Lab Assistant
Emanuel Medical Center
08.2023 - 12.2024
Orthodontics Front Office Lead
Beautiful Smiles
11.2021 - 06.2023
Patient Support Specialist
Emory University
08.2016 - 11.2019
- NHA (National Health Association) Certified
Phlebotomy/ #C9G6F7N5
- OSHA Certified
- CPR/AED Certification
High School Diploma -
Ronald E McNair High School
Associate of Science - Health Sciences
Georgia Perimeter College
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