ASHLEY MONTGOMERY
Dallas
Summary
Professional with strong expertise in client retention and contract renewals. Known for effective communication, problem-solving, and negotiation skills that drive customer satisfaction and business continuity. Strong focus on collaboration and adaptability, ensuring seamless alignment with shifting priorities and team goals. Proven ability to build relationships, manage accounts, and deliver impactful results.
Overview
15
15
years of professional experience
Work History
Remote Renewal Specialist
Findlaw, Part of Thomson Reuters
02.2022 - Current
- Reported 90 day rolling forecasts for assigned accounts
- Increased customer retention by proactively identifying and resolving potential issues.
- Collaborate with legal team as needed to negotiate favorable contract terms
- Established trustful rapport with clients through expert knowledge of industry trends, product offerings, and competitive landscape.
- Collaborated with sales teams to identify upsell opportunities during renewal discussions.
- Worked with existing clients to understand their needs, build relationships, and uncover new opportunities
- Streamlined the renewal process with improved communication and collaboration across departments.
Remote Account Manager
Findlaw, Part of Thomson Reuters
04.2018 - 02.2022
- Retain/renew assigned client base and the associated FindLaw revenue by providing first class customer care for all clients
- Conducted phone and in person meetings with assigned Book of Business to educate and build relationships
- Provide account analytics and insight and recommend a plan of action for resolution suitable for all levels of employee's front line to executive level
- Establish strong working relationships with clients, Field Consultants, and internal suppliers/customers
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Inside Sales Manager
Shred-it, USA/ Stericycle, INC
01.2017 - 04.2018
- Achieved growth by hiring and training Team Members to develop selling skills and maintain a pipeline
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Collaborated with cross-functional teams to develop targeted marketing campaigns that drove lead generation and conversion rates.
- Managed 15 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
Account Manager
Shred-it, USA
01.2015 - 01.2017
- Ensure that documents met regulatory and legal requirements
- Resolve customer complaints regarding sales and service
- Select and maintain a Book of Business totaling $1Million+ dollars
- Conduct site assessments and make recommendations on how to 'Right size' the customers current program
- Collect data and produce reports based on customer needs
- Work closely with service to ensure customer expectations are met
- Collaborate with internal and external teams to manage large documentation projects
- Partnered with legal and Sales Teams to ensure favorable contract terms in RFP's and RFI's
- Worked with existing clients to understand their needs, build relationships, and uncover new opportunities
Inside Sale Executive
Cintas Document Management/Shred-it, USA
10.2011 - 12.2014
- Tele sales of Document Management Solutions to new and existing customers
- Responsible for locating, researching, presenting and closing business
- 12 consecutive Achiever Club selling quarters
- Complete sales order tickets and submit for processing of client-requested transactions
- Identify potential clients, using advertising campaigns, mailing lists, or personal contacts
- Contact prospective customers to determine customer needs, present information, or explain available services
- Resolve customer complaints regarding sales and service
- Explain products or services and prices, and answer questions from customers
- Partnered with legal and Sales Teams to ensure favorable contract terms in RFP's and RFI's
Student Teacher
Frisco ISD
09.2009 - 05.2010
Director of Communications and Webmaster
Wildcats Youth SportsVolunteer Position
01.2022 - Current
- Responsible for maintaining all Social Media Platforms
- Responsible for maintaining communications among all members, coaches and parents
- Created and published content to promote events and the organization
- Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
Education
M.A - Criminal Justice
Arizona State University
05.2024
Certificate - Crime Analysis
Arizona State University
05.2024
B.A. - Interdisciplinary Studies
University of Texas at Dallas
Richardson, TX05.2011
Skills
- SaaS Solutions Expertise
- Workflow Optimization
- Graphical Data Visualization
- Client Support
- Proficient in Canva and Lightroom
- Strategic Business Insight
- 90-Day Pipeline Coordination
- Experienced with Microsoft Office Applications
- Proficient in SAP CRM
- Cloud Systems (SalesForce)
- High Degree of Organization
- Contract Management
- Proficiency in program evaluation, statistical analysis & academic research and writing
Timeline
Remote Renewal Specialist
Findlaw, Part of Thomson Reuters
02.2022 - Current
Director of Communications and Webmaster
Wildcats Youth SportsVolunteer Position
01.2022 - Current
Remote Account Manager
Findlaw, Part of Thomson Reuters
04.2018 - 02.2022
Inside Sales Manager
Shred-it, USA/ Stericycle, INC
01.2017 - 04.2018
Account Manager
Shred-it, USA
01.2015 - 01.2017
Inside Sale Executive
Cintas Document Management/Shred-it, USA
10.2011 - 12.2014
Student Teacher
Frisco ISD
09.2009 - 05.2010
B.A. - Interdisciplinary Studies
University of Texas at Dallas
M.A - Criminal Justice
Arizona State University
Certificate - Crime Analysis
Arizona State University
Similar Profiles
James T. VastyanJames T. Vastyan
Paid Search Strategist at Thomson Reuters - FindLawPaid Search Strategist at Thomson Reuters - FindLaw
Jim CarlenJim Carlen
Senior HVA Client Manager, at Thomson Reuters/FindlawSenior HVA Client Manager, at Thomson Reuters/Findlaw
Sandhya RamchandranSandhya Ramchandran
Senior Manager HR & Talent Acquisition at SurePrep part of Thomson Reuters Pvt Ltd.Senior Manager HR & Talent Acquisition at SurePrep part of Thomson Reuters Pvt Ltd.