Ashley Montgomery
Atlanta,GA
Summary
Detail-oriented professional with expertise in bookkeeping, customer service, and fulfillment support. Streamlines logistics and office operations through effective route planning and shipping coordination. Manages accounts payable and receivable while maintaining vendor relationships and resolving billing and payment issues efficiently.
Overview
8
8
years of professional experience
Work History
Bookeeper/Customer Service Manager
Skate Towne Roller Rink
College Park, GA
06.2021 - Current
- Processed accounts payable and tracked vendor billing activity
- Reconciled bank statements with invoices, receipts, and payment records
- Recorded daily transactions in bookkeeping software and general ledger
- Reviewed expense reports for accuracy and proper coding
- Reconciled vendor statements to assist in monthly closings.
- Defined bookkeeping policies and procedures by developing a system to account for financial transactions.
- Provided efficient, friendly service for routine inquiries and resolved service complaints.
- Built strong relationships with customers, managers, and the customer service team to foster a collaborative work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Supported staff in resolving complex customer issues.
- Communicated with vendors and staff about billing and payment issues
Teacher's Assistant
The Academy of College Park
College Park, GA
05.2018 - 10.2019
- Supported teachers by facilitating instruction and managing clerical tasks to address diverse student needs.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support the lead teacher.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Arranged and led academic and study activities for students.
- Relayed student concerns and updates to teachers and school staff to ensure effective communication and support.
- Facilitated mastery of learning concepts through targeted one-on-one and small group tutoring sessions.
Ecommerce Specialist
DHL Supply Chain
College Park, GA
10.2019 - 06.2020
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Crafted engaging merchandise descriptions for online storefronts, auction sites, and shopping websites to enhance product visibility.
- Filled customer orders by packaging sold items and documentation for direct shipping and transferring orders to manufacturers or third-party distributors.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Coordinated pick, pack, and ship tasks across fulfillment teams.
- Managed return and replacement processes for online customer orders, ensuring seamless resolution and customer satisfaction.
- Developed and executed promotional campaigns that increased visibility and interest in e-commerce products.
- Generated weekly reports that tracked key metrics such as revenue growth, customer acquisition cost, average order value.
- Created, tested, and monitored web pages for optimal performance in search engine rankings.
- Monitored competitors' activities to stay abreast of industry trends and developments.
Education
High School Diploma -
Mundy Mill High School
Atlanta, GA06-2017
Some College (No Degree) - Business Administration
Everest Institute - Atlanta Downtown
Atlanta, GA04-2009
Skills
- Bookkeeping
- Vendor management
- Order management
- Cost analysis
- Budget tracking
- Revenue tracking
- Order fulfillment
- Logistics coordination
- Route planning
- Safety and compliance
- Process optimization
- Staff onboarding
- Customer service
- Wage processing
- Accounting platforms
Timeline
Bookeeper/Customer Service Manager
Skate Towne Roller Rink
06.2021 - Current
Ecommerce Specialist
DHL Supply Chain
10.2019 - 06.2020
Teacher's Assistant
The Academy of College Park
05.2018 - 10.2019
High School Diploma -
Mundy Mill High School
Some College (No Degree) - Business Administration
Everest Institute - Atlanta Downtown