Ashley Montoya
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Inbound Move Coordinator
Alliance Relocation
01.2023 - 08.2023
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing household shipments.
- Assigned tasks to team members to complete within designated time frames.
- Enforced team adherence to safety regulations and protocols.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Developed standard operating procedures for team to follow and maintained records of activities.
Outbound Move Coordinator/ Billing Clerk
Coleman Worldwide Moving
08.2021 - 01.2023
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Handled account payments and provided information regarding outstanding balances.
- Processed customer invoices, credit memos and payments within established timelines.
- Determined staffing needs, developing schedules to staff all shifts.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Maintained accurate records of customer payments.
- Processed vendor and supplier payments on weekly basis.
- Assigned tasks to team members to complete within designated time frames.
Pre Move Surveyor
Coleman Worldwide Moving
09.2020 - 08.2021
- Set up precise measurement and control equipment.
- Performed field calculations to complete assessments.
- Measured and marked property lines and key topographic features.
- Coordinated survey crew activities and oversaw field operations.
- Assessed individual survey project needs and planned workflows.
- Evaluated crew workloads and available resources to prepare schedules and equipment allocations.
Driver/Packer
Coleman Worldwide Moving
01.2016 - 09.2020
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
- Re-packaged damaged or incorrectly packaged items.
- Recorded product, packaging and order information on specified forms.
Customer Service Representative
Xerox, Xbox Support
11.2013 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma -
Harrison High School
05.2012
Skills
- Commercial Moving
- Customer Satisfaction
- Assignment Management
- Hardware Installation and Configuration
- Workflow Processes
- Critical Thinking
- Customer Experience
- Spreadsheet Tracking
- Purchase Orders
- Administrative Support
- Complex Problem-Solving
- Customer Service Process Improvement
Timeline
Inbound Move Coordinator
Alliance Relocation
01.2023 - 08.2023
Outbound Move Coordinator/ Billing Clerk
Coleman Worldwide Moving
08.2021 - 01.2023
Pre Move Surveyor
Coleman Worldwide Moving
09.2020 - 08.2021
Driver/Packer
Coleman Worldwide Moving
01.2016 - 09.2020
Customer Service Representative
Xerox, Xbox Support
11.2013 - 01.2016
High School Diploma -
Harrison High School