Ashley Moore
Virgilina,VA
Summary
A people person and use critical problem solving skills. Works well in hectic situations and very good at multitasking. Good at prioritizing tasks and i'm very reliable.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cleaner
H&S Resources
Boydton, VA
06.2018 - 08.2020
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Scrubbed walls to remove scuff marks or stains.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Swept, raked and collected debris from beach areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Customer Service Representative
Fanuiel
South Boston, VA
09.2019 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
Hardee's
South Boston, VA
10.2017 - 01.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Server
Huddle House
South Boston , Va
07.2017 - 10.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
High School Diploma -
Halifax County High School
South Boston, VA05-2016
Some College (No Degree) - Nursing
Danville Community College
Danville, VASkills
- Chemical Handling
- Quality Assurance
- Health and safety compliance
- Sweeping and Mopping
- Complex Problem-Solving
- Customer Service
- Sanitation Practices
- Safe cleaning with chemicals
- Proper chemical handling
- Health and Safety Regulations
- Interior and exterior cleaning
- Cleaning and sanitizing
- Professional Appearance
Certification
- Basic Life Support (CPR and AED) issued: 7/6/2023 - Renew by: 07/2025
Timeline
Customer Service Representative
Fanuiel
09.2019 - 06.2020
Cleaner
H&S Resources
06.2018 - 08.2020
Cashier
Hardee's
10.2017 - 01.2018
Server
Huddle House
07.2017 - 10.2017
High School Diploma -
Halifax County High School
Some College (No Degree) - Nursing
Danville Community College
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