Ashley Moore
Avenel,NJ
Summary
Healthcare professional with extensive experience in managing healthcare operations and enhancing patient care quality. Demonstrated expertise in fostering team collaboration, achieving operational excellence, and ensuring regulatory compliance. Recognized for strategic leadership and adaptability, with a strong commitment to improving patient and staff satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Surgical Coordinator
Hackensack Meridian Health JFK Medical Center
Edison, NJ
03.2023 - Current
- Schedule surgery for thoracic, otolaryngology, pulmonary oncology, and cosmetic procedures.
- Understanding surgical procedures, such as the necessary time a surgery takes and the medical staff necessary, in order to properly maintain a surgical schedule.
- Enhanced surgical team communication by maintaining accurate schedules, and promptly addressing any changes or concerns.
- Book pre-operative testing, ensuring all results are received before the procedure date.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Recruited, hired, and trained staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Designed and introduced a leadership development, coaching, and team management model, resulting in the promotion of employees to increased levels of responsibility.
Registrar
Care Station
12.2021 - 11.2022
- Verifying insurance, accepting insurance copays and patient payments,
- Entering patient demographics, using EMR systems.
- Performing administrative duties such as scanning
- Updated computer system with latest information to keep records current and accurate.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Medical Claim Processor
Connective Rx
05.2018 - 11.2020
- Determine the amount of coverage a customer should receive according the procedure done and the coverage on the account
- Filed medical claims made by customers by entering and organizing data and inputting all information into the computer systems
- Determined the amount of coverage and sent payments to medical facilities or reimbursements to customers
- Made phone calls to confirm the accuracy of medical claims.
Customer Service Representative
Horizon Blue Cross Blue Shield of New Jersey
11.2015 - 11.2017
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Maintain high call volume
- Review insurance policy terms to determine whether a service is covered by insurance
- Process medical claims
- Informs clients by explaining procedures; answering questions; providing information.
Education
Bachelor of Science - Health Care Management
University of Phoenix
Tempe, AZ12-2026
Medical Assistant Certificate -
Lincoln Technical Institute
Moorestown, NJ04.2015
High School Diploma -
Burlington City High School
Burlington, NJ06.2013
Skills
- Data-Driven Insights
- Proficient in the Epic EMR system
- Insurance Eligibility Verification
- Proficient in Microsoft Software
- Medical Coding Accuracy
- Schedule Management
- Insurance Authorizations Management
- Process Optimization Oversight
- Quality Improvement
- Healthcare Administration
- Staff Development
- Preoperative preparation
- Healthcare compliance
Timeline
Lead Surgical Coordinator
Hackensack Meridian Health JFK Medical Center
03.2023 - Current
Registrar
Care Station
12.2021 - 11.2022
Medical Claim Processor
Connective Rx
05.2018 - 11.2020
Customer Service Representative
Horizon Blue Cross Blue Shield of New Jersey
11.2015 - 11.2017
Bachelor of Science - Health Care Management
University of Phoenix
Medical Assistant Certificate -
Lincoln Technical Institute
High School Diploma -
Burlington City High School
Similar Profiles
Christine Robustelli, ASSISTANT NURSE MANAGERChristine Robustelli, ASSISTANT NURSE MANAGER
Assistant Nurse Manager Same Day Surgery at HACKENSACK MERIDIAN HEALTH JFK UNIVERSITY MEDICAL CENTERAssistant Nurse Manager Same Day Surgery at HACKENSACK MERIDIAN HEALTH JFK UNIVERSITY MEDICAL CENTER
Sheeja ThomasSheeja Thomas
Lactation Consultant at Hackensack Meridian Health JFK Medical CenterLactation Consultant at Hackensack Meridian Health JFK Medical Center
Ian KovalcikIan Kovalcik
EMT-Basic at Hackensack Meridian Health JFK Medical CenterEMT-Basic at Hackensack Meridian Health JFK Medical Center