Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ashley Morales

RI

Summary

Dedicated human services professional with experience in case management, direct support, youth services, and community-based outreach. Trained in trauma-informed care, crisis de-escalation, ethical practice, and culturally responsive service delivery. Strong documentation and collaboration skills, adaptable to nonprofit, residential, behavioral health, and justice-involved settings.

Overview

6
6
years of professional experience
9
9
Certifications

Work History

Outreach Caseworker

Tides Family Services
Pawtucket, Rhode Island
01.2023 - Current
  • Conducted regular meetings with clients to assess progress and compliance.
  • Collaborated with community organizations for resource referrals and support.
  • Documented case notes and maintained accurate client records consistently.
  • Provided crisis intervention services during times of emotional distress or family conflict.

Direct Support Professional

Arbor Associates Inc.
08.2022 - 06.2023
  • Assisted individuals with daily living activities and personal care needs.
  • Provided emotional support and companionship to enhance client well-being.

Sales Associate

Boost Moblie
01.2020 - 09.2022
  • Assisted customers in selecting products and answering inquiries.
  • Operated point-of-sale system for transactions and returns.
  • Collaborated with team members to promote sales events.
  • Engaged with customers to build lasting relationships and trust.

Education

Bachelor of Arts - Justice Studies

Rhode Island College
Providence, RI
08-2024

Associate of Arts -

Community College of Rhode Island
Warwick, RI
06-2022

High School Diploma -

Village Green Virtual High School
Rhode Island
05-2019

Skills

Case Management & Client Support

Trauma-Informed & Strengths-Based Care

Crisis Intervention & De-Escalation (CPI)

Youth, Family & Community Engagement

Behavioral Support Strategies

Documentation & EHR Systems (Echo Vantage)

Mandated Reporting & Ethics

Cultural Humility & LGBTQ Affirming Care

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

Trauma- Informed Care in Service Delivery

Timeline

Outreach Caseworker

Tides Family Services
01.2023 - Current

Direct Support Professional

Arbor Associates Inc.
08.2022 - 06.2023

Sales Associate

Boost Moblie
01.2020 - 09.2022

Bachelor of Arts - Justice Studies

Rhode Island College

Associate of Arts -

Community College of Rhode Island

High School Diploma -

Village Green Virtual High School
Ashley Morales