Natalie Alarcon
Dallas,TX
Summary
Compassionate Caseworker known for high productivity and efficient task completion. Specialize in client needs assessment, resource coordination, and case management planning. Excel in communication, empathy, and problem-solving to support clients effectively. Navigate challenging situations with patience and understanding to achieve positive outcomes.
Overview
5
5
years of professional experience
Work History
Community Outreach Caseworker
Dallas County Health & Human Services
Dallas, TX
05.2023 - Current
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Created monthly reports summarizing caseload activities for review by supervisor.
- Conducted outreach activities in the community in order to identify potential new referrals for program services.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
Office Clerk
Bigfoot Services Inc.
Dallas, TX
01.2022 - 05.2023
- Managed the assembly and organization of sensitive information to generate required regulatory documentation, maintaining accuracy and adherence to deadlines
- Analyzed and consolidated data to develop Interstate Fuel Tax Agreement (IFTA) applications, ensuring precision and regulatory compliance on a quarterly schedule
- Created detailed IFTA reports for clients by collecting, verifying, and synthesizing relevant data, contributing to the integrity and reliability of client records
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Scheduled meetings, appointments, and travel arrangements for staff members.
Case Manager
Regus
Dallas, TX
11.2019 - 02.2021
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided accurate information regarding services, policies, and prices to clients.
- Adhere to company guidelines and regulatory requirements while handling customer inquiries and transactions
- Provided personalized support to clients, ensuring their reservation needs were met promptly and accurately.
Education
High School Diploma -
Judge Barefoot Sanders Law Magnet
Dallas, TX05.2018
Skills
- Data Entry
- Problem solving
- Critical Thinking
- Active listening
- Advocacy
- Time management
- Leadership skills
- Adaptability
- Computer Literacy
- Case file documentation
- Client interaction
- Issue identification and resolution
- Highly effective communication
- Family Education
- Community Resources
- MS Office
- File Organization
- File Maintenance
- Proofreading documents
- Team Collaboration
- Office Administration
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Community Outreach Caseworker
Dallas County Health & Human Services
05.2023 - Current
Office Clerk
Bigfoot Services Inc.
01.2022 - 05.2023
Case Manager
Regus
11.2019 - 02.2021
High School Diploma -
Judge Barefoot Sanders Law Magnet
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