Ashley Morrison

● Answer and screen all incoming calls and route to appropriate personnel.

● Assist guests with booking hotel, dining, and spa reservations.

● Assist guests with all inquiries, concerns, complaints, and billing discrepancies while practicing active listening and empathy.

● Train new hires when applicable.

● Assist client with personal care such as bathing, dressing, grooming, toileting, and hygiene needs.

● Handle light housekeeping, laundry, and meal preparation.

● Develope individualized care plans in collaboration with clients to address specific health and wellness needs.

● Provide compassionate personal care, assist clients with daily living activities and promote independence.

● Greet guests upon entry and check for valid identification.

● Safeguard property assets.

● Document and prepare accurate and complete written records and reports in response to incidents, procedure violations, and criminal activity.

● Ensure proper handling of confidential information, reports, incidents, and materials.

● Greet guests in a friendly and professional manner. Assist with check-in and check-out tasks and issue room keys.

● Answer phones calls, dispatch to shuttle drivers for guest airport pick up, respond to emails, and provide local attraction or dining directions.

● Process cash and credit card payments and balance daily cash drawers.

● Resolve customer concerns and complaints calmy and efficiently.

● Greet guest upon arrival in a friendly and professional manner. Assist with check-in and check out tasks and issue room keys.

● Reconcile accounts by balancing cash drawers, credit card batches, and room charges against daily receipts.

● Prepare daily reports such as night audit, revenue, and occupancy reports. Run property management system end of day processes and maintain room status details.

● Prepare reports and notes to brief the morning housekeeping and front desk personnel.