Ashley Mosel
Carbondale,IL
Summary
Dynamic professional with a proven track record at Texas Roadhouse, excelling in customer service and team collaboration. Skilled in curriculum development and creative problem solving, I fostered guest loyalty and enhanced training effectiveness. My ability to multitask and engage with diverse groups has consistently driven exceptional results in high-pressure environments. During my time at John A, I was awarded placement on the Provost List, and I am currently continuing my education at Southern Illinois University.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Marion, IL
01.2023 - Current
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Adapted teaching methods according to the needs of individual learners or groups.
Barista
Dunkin' Donuts
Carbondale, IL
10.2021 - 01.2023
- Created complex, hand-crafted beverages based upon customer preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Operated cash registers to process customer payments.
Shift Lead Supervisor
Kernel Sweetooth
Frankfort, IL
06.2019 - 06.2022
- Managed employee breaks and lunches according to established guidelines while maintaining production goals.
- Prepared daily reports detailing shift activities including labor hours worked, number of units produced.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Oversaw event set up, break down and clean up procedures.
- Finished baked goods with glazes, icings and other toppings.
Education
Associate of Arts - Art Education
John A Logan College
Carterville, IL05-2024
Art Education
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Curriculum development
- Classroom management
- Artistic techniques
- Student engagement
- Creative problem solving
- Team collaboration
- Multitasking Abilities
- Critical thinking
Affiliations
- Painting
- Photography
- Photoshop
Accomplishments
- Deans list
- Provost List
Certification
- BASSET certified
- Food handlers certified
Saturday Young Artist Workshop
- 7 week course taught to students ages kindergarten- second grade. Made lesson plans, prepped materials, maintained a clean and safe classroom. and navigated classroom management through the students.
References
References available upon request.
Timeline
Server
Texas Roadhouse
01.2023 - Current
Barista
Dunkin' Donuts
10.2021 - 01.2023
Shift Lead Supervisor
Kernel Sweetooth
06.2019 - 06.2022
Associate of Arts - Art Education
John A Logan College
Art Education
Southern Illinois University, Carbondale
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