Ashley Moss
Fort Worth,TX
Summary
Dynamic salon entrepreneur with a proven track record in client acquisition and innovative marketing strategies. Expertise in social media advertising and operational efficiency drives brand visibility and revenue growth.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Salon Entrepreneur
Self Employed Services
Dallas, TX
04.2021 - Current
- Formulated innovative marketing strategies to increase client acquisition and retention rates.
- Developed and executed targeted marketing and advertising strategies to drive revenue growth and brand visibility.
- Developed advertising campaigns utilizing social media platforms such as Facebook and Twitter.
- Established relationships with local businesses to promote salon services.
- Nurtured client relationships through tailored consultations and attentive service.
- Directed salon operations to ensure efficient daily workflows.
- Oversaw daily operations, ensuring efficiency and effectiveness in all processes.
- Identified operational weaknesses and developed improvement plans to correct problems.
- Identified market opportunities and developed innovative business strategies for growth.
- Managed inventory and procured beauty tools and products to ensure availability and quality.
- Built strong relationships with suppliers and vendors to enhance collaboration and service quality.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Negotiated contracts with vendors for discounted pricing on products and services.
- Resolved conflicts between customers or between employees in a timely manner.
- Determined strategic direction for business initiatives. to establish desired image for business.
- Designed business plans, growth models and strategies to achieve ROI and profitable revenues within project time models.
- Developed strategies for building income, distribution models and customer acquisition plans.
Customer Service Representative
Sedgwick CMS
Frisco, Texas
03.2018 - 09.2020
- Resolved escalated complaints, prioritizing customer satisfaction and retention.
- Enhanced customer satisfaction by providing knowledgeable and friendly service to resolve issues.
- Assisted clients with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on product features and services available.
- Managed customer accounts and updated information in the system.
- Documented interactions accurately to support future reference and analysis.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Business Management And Marketing
Prairie View A&M University
Prairie View, TXSkills
- Client acquisition
- Salon management
- Social media advertising
- Brand positioning
- Operational efficiency
- Inventory management
- Customer relationship management
Certification
- Texas real estate license
Timeline
Salon Entrepreneur
Self Employed Services
04.2021 - Current
Customer Service Representative
Sedgwick CMS
03.2018 - 09.2020
Some College (No Degree) - Business Management And Marketing
Prairie View A&M University