Daquel T. Harris
Birmingham,AL
Summary
Proactive and motivated with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs. Organized and experienced in business and team management. Proactively addresses and solves problems with operations to maximize profits. Great at resolving conflicts and developing new service strategies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Salon Entrepreneur
Myself
Birmingham, AL
01.2022 - Current
- Established a loyal client base through exceptional customer service and personalized hair care solutions.
- Developed strong relationships with vendors to secure better pricing on products and supplies.
- Created an inviting salon atmosphere through thoughtful interior design choices and attention to cleanliness.
Assistant Manager
Uncle Maddio's Pizza
Tucker, GA
10.2020 - 01.2022
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Customer Service Manager
Marta Mobility
Atlanta, GA
01.2018 - 08.2020
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
Cobb Community Transit System
Marietta, GA
08.2013 - 12.2017
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Shift Leader
Uncle Maddio's Pizza
Smyrna, GA
06.2011 - 08.2013
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Cosmetology License - Cosmetology Education
Paul Mitchell The School - Atlanta, LLC
Atlanta, GA05.2013
High School Diploma -
Marietta High School
Marietta, GA05.2012
Skills
- Client Retention Strategies
- Marketing Strategy Development
- Team Building Abilities
- Goal Setting and Achievement
- Operations Support
- Product and Service Knowledge
- Team Motivation
Timeline
Salon Entrepreneur
Myself
01.2022 - Current
Assistant Manager
Uncle Maddio's Pizza
10.2020 - 01.2022
Customer Service Manager
Marta Mobility
01.2018 - 08.2020
Customer Service Manager
Cobb Community Transit System
08.2013 - 12.2017
Shift Leader
Uncle Maddio's Pizza
06.2011 - 08.2013
Cosmetology License - Cosmetology Education
Paul Mitchell The School - Atlanta, LLC
High School Diploma -
Marietta High School