Ashley Motley

• Reduced research time for attorneys by conducting thorough legal investigations and compiling relevant information.
• Managed efficient document production through overseeing creation, copying, scanning, binding, numbering, labeling, filing, archiving or destruction as needed during different stages of litigation matters.
• Collaborate with legal teams to successfully prepare for and execute mock trials, increasing the likelihood of favorable outcomes during actual litigation proceedings.
• Aided in cost-saving measures via careful budgeting and expense tracking allocated towards individual trials.
• Prepare, review, and edit litigation documents in accordance with client and firm policies and procedure
• Request documentation from clients, courts and/or vendors
• Prepare and file legal filings with state and federal courts
• File and follow up on court filings
• Communicate with staff and outside parties
• Accurately enter data into internal systems
• Personally accountable for adhering to compliance with all state and federal laws and regulations per all client and company policies and procedures.
• Data entry, log of filings, correspondence, document preparation, note taking, and use of client codes.
• Communicate updates, modifications, and requests with collectors, managers, attorneys when necessary.
• Update account statuses accordingly.
• Monitor and adhere to court mandated changes.
• Perform other duties, as requested.

• Conducted detailed competitor analysis to identify industry best practices, driving continuous improvement initiatives across the organization.
• Improved financial analysis accuracy by developing and implementing streamlined data collection processes.
• Generated new leads through targeted marketing efforts, boosting overall sales numbers and expanding company reach.
• Enhanced client satisfaction by providing personalized financial planning services tailored to individual needs.
• Work from home position in a call center based environment providing support to customers regarding their financial products ranging from: debit, retail and credit cards.
• I assist in providing real-time employee feedback and ensure service standards are being met.
• Support store sales and growth of Nordstrom Rewards program while empowering employees to do the same.
• Comply with Credit Policy and ensure good judgment is applied to all decisions made.
• All calls including escalated, fraud, dispute calls are handled in a timely manner with efficient follow up.
• Demonstrating exceptional customer service through professionalism, ownership and initiative in alignment with Nordstrom brand.
• Communicate openly and consistently with representatives, peers and supervisors.

• Used sound judgment and available resources to make well-informed decisions for case approval or denial.
• Analyzed, researched and resolved payment claims within required timeframes.
• Adhered to department processes, procedures and goal expectations for case investigations.
• Kept up to date on industry information, system changes, network rules and compliance issues.
• Answer inbound phone calls from customers and merchants to resolve their dispute queries in real time

• Research customer inquiries using the appropriate technology

• Proactively recommend and educate the customer about features and benefits if the products in order to improve their satisfaction and deepen their relationship with PayPal.

• Ability to help customer understand and navigate the PayPal site & product

• Deliver on metrics for example: phone handle time and customer experience

• Represent PayPal with a high level of professionalism and customer service at all times

• Maintain and promote a positive attitude while meeting productivity goals

• Continually display initiative to take on additional

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Temporary Contract Position

• Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
• Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
• Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
• Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
• Answer all questions in relation to evidence of coverage, annual notice of change, coordination of benefits, explanation of Medicare Part A, B, and D, Formulary, and questions about benefits to provider and member.

•Assist in appeal and grievances process.

•Research and provide status of Current Procedural Terminology Codes to advise if member will need

prior authorization.

•Provide technical direction, guidance and resources to claims and claims adjustments.

• Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
• Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
• Electronically submitted bills according to compliance guidelines.
• Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.

•Taking high volume inbound calls for Billings Clinic in Billings, Montana.

•Resolve high dollar patient balances

•Set promised payment arrangements.

•Assist in financial assistance making sure patients are aware of application process and all required

documents are submitted.

•Insurance verification and claim processing.

•Provide patients with information regarding charges, explanation of benefits, Insurance and self payments, coordination of benefits, and general information.

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

• Provide exceptional non-scripted customer service for Netflix in a high volume call center.

• Answer questions regarding entertainment and technology worldwide.

• Assist all callers with necessary troubleshooting steps to resolve any technical issues.

• Assist with development of agents with follow-up's after coaching has been given in a training

atmosphere.

• Monitor team and group chats to always provide to any agent who needs assistance.