Ashley Moyer
Janesville
Overview
15
15
years of professional experience
Work History
Director Of Sales
TownePlace Suites by Marriott
Janesville, WI
10.2024 - 05.2025
- Cultivated relationships with corporate clients to enhance customer loyalty and repeat business.
- Monitored sales performance metrics, optimizing strategies based on data-driven insights and feedback.
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
- Developed marketing strategies to increase occupancy rates and enhance brand visibility.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Receptionist
Chambers & Owen
Janesville, WI
05.2023 - 09.2024
- Coordinated multi-line phone system, directing calls to appropriate departments and personnel.
- Assisted in managing office inventory, ordering supplies to maintain adequate stock levels for operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained accurate records of visitor logs and incoming correspondence for improved tracking.
Customer Service Associate
Zoro Tools
Janesville, WI
03.2019 - 03.2021
- Provided exceptional customer service by resolving issues or connecting callers with the appropriate department for resolution.
- Provided exceptional customer service during interactions with clients, addressing their concerns empathetically while offering effective solutions tailored to their needs.
- Contributed to overall call center success by consistently meeting or exceeding key performance indicators, including average handle time, first-call resolution rate, and customer satisfaction scores.
- Managed high call volumes efficiently while maintaining a professional demeanor and quality service for all customers.
- Provided exceptional service to customers through proficient handling of multiple phone lines, routing calls, and taking messages as needed.
Assistant General Manager
Hampton By Hilton
Janesville, WI
07.2010 - 02.2019
- Assisted in managing reservations using hotel management software, optimizing room occupancy rates.
- Trained new staff on customer service protocols and hotel policies, enhancing team performance.
- Developed and implemented strategies to improve guest satisfaction scores through direct feedback analysis.
- Oversaw daily front desk operations, resolving guest complaints and issues with professionalism and efficiency.
- Contributed to revenue growth by upselling hotel amenities, services, and room upgrades.
- Assisted in implementing new policies and procedures for improved staff productivity and guest satisfaction.
- Maintained high standards of cleanliness throughout the property by regularly inspecting rooms and public spaces.
- Supported event planning efforts for conferences, weddings, and other social gatherings held at the hotel premises.
- Provided support during peak hours or emergencies as needed, displaying adaptability under pressure while maintaining focus on delivering excellent service.
Education
High School Diploma -
George S. Parker High School
Janesville, WI06.2010
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Active listening
- Calm under pressure
- Organization and time management
- Decision-making
Timeline
Director Of Sales
TownePlace Suites by Marriott
10.2024 - 05.2025
Receptionist
Chambers & Owen
05.2023 - 09.2024
Customer Service Associate
Zoro Tools
03.2019 - 03.2021
Assistant General Manager
Hampton By Hilton
07.2010 - 02.2019
High School Diploma -
George S. Parker High School