ASHLEY M. THEODORE
Windsor Locks,CT
Summary
Dynamic and dedicated professional with 17 years of extensive experience in the restaurant industry, excelling in fast-paced environments. Proven expertise in multitasking, upselling, and delivering exceptional customer service in both upscale and casual dining settings. Proficient in various POS systems, including Toast, Micro, and Aloha, with a deep knowledge of beer and wine, as well as food pairings. Seasoned lead bartender with a strong track record of training new hires and fostering a collaborative team atmosphere.
Overview
2027
2027
years of professional experience
Work History
Online marketing manager
Northwood Labs
01.2020 - Current
- I manage the on-line marketing for my parents’ dog breeding business.
Lead bartender
White Lion Brewing Company
2025 - Current
- Lead bartender creating a welcoming and positive environment for all guests. Manage a customer flow of up to 300 people in a night with quick and efficient craft cocktails, beer, and wine. Take all food orders and deliver food for all patrons when not making drinks and ensure all guests feel welcome and are always given responsive and professional service.
- Supervised bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored junior bartenders on cocktail preparation and customer service standards.
Private events bartender
Euphoria Loft Event Venue
2025 - Current
- I currently am a private events bartender for private parties, weddings, baby showers, and birthdays. I create special drinks tailored to the specific occasion and guest preferences. I serve up to 100 guests while always checking IDs to ensure compliance with legal drinking age. I strive to create a memorable experience during a very special occasion for our guests.
Service advisor
Lia Honda
01.2020 - 01.2023
- I was a service advisor in a fast-paced and challenging work environment where I managed up to 50 customers a day. I used my customer service skills, communication skills, and automotive knowledge to advise my customers on regular maintenance for their vehicles and repairs needed at that time. In addition, I also greeted customers, answered phones, and kept each customer updated on the status of their ongoing repairs.
Server and bartender
Tunxis Grill Restaurant
01.2012 - 01.2020
- I started working at this 120-seat family owed upscale casual restaurant in 2012 as a server and was promoted to bartender in 2014, where I served the entire restaurant drinks plus my own guests at the bar. I provided exceptional customer service, ensuring a positive dining experience for all guests. In 2017 I was promoted to bar manager where, in addition to bartending, I was responsible for creating weekly drink specials, alcohol inventory, and managing our relationships with alcohol vendors. During most of my working hours I was the ranking manager in the restaurant and dealt with all customer issues, complaints, and staffing for the restaurant.
Server
Ruby Tuesday Restaurant
01.2006 - 01.2012
- Following high school, I started my career as a server at the local Ruby Tuesday restaurant where I learned silent service and became efficient in managing multiple tables and duties simultaneously. This is where I fell in love with the hospitality industry and working together as a team to make the best experience for our guests daily.
Education
Pre-nursing
Goodwin College
East Hartford, CT01-2011
High School - undefined
Windsor Locks
CT06-2008
Skills
- Excellent customer service
- Suggestive selling
- Staff management
- Inventory
- Strong multitasking
- Highly reliable
- Team player attitude
- Hospitality service expertise
- TIPS certified
- Outgoing personality
- Engaging customers
- Safe food handling procedures
Timeline
Online marketing manager
Northwood Labs
01.2020 - Current
Service advisor
Lia Honda
01.2020 - 01.2023
Server and bartender
Tunxis Grill Restaurant
01.2012 - 01.2020
Server
Ruby Tuesday Restaurant
01.2006 - 01.2012
High School - undefined
Windsor Locks
Lead bartender
White Lion Brewing Company
2025 - Current
Private events bartender
Euphoria Loft Event Venue
2025 - Current
Pre-nursing
Goodwin College