Ashley Muñiz Rodríguez
Miami Beach Center for Ophthalmology
Miami,FL
2
Languages
11
years of professional experience
Experienced Bilingual Customer Service Representative (English/Spanish) with over 4 years in healthcare and hospitality. Specializes in managing inbound inquiries through multiple channels, documenting interactions accurately, and resolving complex issues. Demonstrates effective multitasking and clear communication to enhance customer satisfaction.
Work History
Front Desk Healthcare Setting
- Warmly greeted patients, assisted with check-in, and answered their questions with patience and professionalism.
- Registered new patients, managed schedules, and handled phone inquiries to ensure smooth operations.
- Managed patient flow, maintained organized reception area, and coordinated effectively with staff to enhance patient experience.
- Verified patient insurance eligibility, benefits and adjusted copayments.
- Organized and maintained medical records for patient access.
- Verified insurance eligibility and benefits, adjusting copayments to facilitate patient financial processes.
- Managed office email communications with professionalism and clarity.
Front Desk Healthcare Setting
1 Year- Registered new patients, managed patient schedules and handled phone calls.
- Registered new patients, managed schedules, and handled phone calls to ensure smooth operations.
- Managed patient flow and coordinated with staff to optimize reception area efficiency.
- Assisted with check-out and handling billing.
- Organized and maintained medical records for patient reference.
VIP Scheduling Coordinator
- Coordinated and scheduled patient appointments to enhance access to care.
- Verified patient insurance eligibility and obtained pre-authorizations to facilitate service delivery.
- Served as central contact point, effectively communicating with patients, doctors' offices, and insurance companies to ensure smooth information flow.
Front Desk Healthcare Setting
2 Years- Warmly greeted patients, assisted with check-in, and answered their questions with patience and professionalism.
- Registered new patients, managed schedules, handled phone calls, and processed insurance claims to ensure seamless patient experiences.
- Managed patient flow and coordinated with staff to maintain efficient reception operations.
- Facilitated patient check-out process and managed billing inquiries.
- Managed patient cases by maintaining accurate and organized records.
- Processed medical records, assisted with Medicaid applications, and facilitated financial assistance for patients.
- Provided translation support to staff for effective patient communication.
Gallery Assistant
1 Year- Welcomed visitors and provided assistance to enhance their gallery experience.
- Greeted visitors warmly and offered assistance.
- Managed volunteers during event setup/breakdown and at reception to ensure smooth operations.
- Monitored visitor attendance using manual clicker or electronic visitor management system. using manual clicker or electronic visitor management system.
Cocktail Server
1 Year- Coordinated with bartenders for timely preparation of drinks, enhancing guest satisfaction.
- Provided personalized experience to all private groups through luxury bottle service and tableside mixing.
- Suggested beverage pairings aligned with guest preferences and menu items for an elevated dining experience.
- Led service for private events, accommodating 30 to over 100 guests, ensuring seamless execution.
Office Clerk
3 Years- Greeted visitors at reception, answered questions, and provided directions to enhance visitor experience.
- Created and supplied reports as requested to support operational success.
- Created and supplied reports to inform decision-making and support operational success.
- Managed inventory and purchasing of office supplies.
- Managed inventory and purchasing of office supplies to ensure availability and reduce delays.
Host
1 Year- Cleared tables to reduce turnover time between seatings, enhancing guest flow.
- Coordinated seating arrangements to optimize space for walk-ins and reservations, ensuring smoother service.
- Cleared tables to expedite turnover time between seatings.
- Proactively assisted in place setting after table service completed.
- Facilitated seating for large groups by rearranging tables to maximize space. or guests with special needs by means of spatial improvisation.
Education
Bachelor of Arts - Arts
Skills
Patient Scheduling
AthenaOne
Kyruus Health
CareCloud
Availity
Office 365
SharePoint
CloudWeb
Time Management
Bilingual (SPA/EN)
Professionalism
Exhibit Preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Healthcare Setting
Miami Beach Center for Ophthalmology
01.2026 - 01.2026Read More
Front Desk Healthcare Setting
Miami Eye and Retina
01.2025 - 01.2026Read More
VIP Scheduling Coordinator
CORA Physical Therapy
01.2025 - 01.2025Read More
Front Desk Healthcare Setting
Access Healthcare Louisiana
01.2023 - 01.2025Read More
Gallery Assistant
Ogden Museum
01.2019 - 01.2020Read More
Cocktail Server
The Troubador Hotel
01.2018 - 01.2019Read More
Host
Dragonfly Restaurant
01.2016 - 01.2017Read More
Office Clerk
Modex Enterprises Inc.
01.2015 - 01.2018Read More
Universidad De Puerto Rico
Bachelor of Arts from Arts
Read More